MK
Maria K

1 reviews | Active since Nov 2020

24 Nov 2020, 14:10

EasyPay option not so Easy Wonga!!!

I made a payment to close my account via EasyPay but the account never got updated in time. Because of this error by either WONGA or EASYPAY I have to continue paying for an account that I settled. And make calls to WONGA for the money to be reversed!!!!!!!!! More expenses for me!!!!!! Very unfair!!!!!

If EasyPay is no longer working for you WONGA, remove it as an option for payments for your clients. I liked your services before but this recent service I received is very off putting.

0
Replies (1)
Wonga
Wonga's reply24 Nov 2020, 15:17
Official
Hi Maria, 

We're so sorry for any inconvenience caused.

Please send us a private message with your ID number to investigate what 

transpired on your account?

We will escalate your details to our finance team to have your 

Easy Pay payment allocated?

Thank you for your patience.

The Wonga Team.