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Thandiswa N

1 reviews | Active since Jul 2020

01 Dec 2022, 16:55

Double debited

I was behind with one month with wonga they debited twice i am still waiting for the refund i can't get any help my number is *** my email address is *** They haven't get back to me the worse part when I'm in contact with them they are saying they don't know when the will be resolved

0
Replies (3)
Wonga
Wonga's reply01 Dec 2022, 17:29
Official
Hi Thandiswa, 

We sincerely apologize for the inconvenience caused. 

We can confirm that there is a refund due to you, 

please forward your most recent bank statement to collections @ wonga.co.za and

we'll escalate your account to our finance team as a matter of urgency.

Thank you for your patience.

The Wonga Team. 
TN
Thandiswa N's update01 Dec 2022, 19:25
Reviewer Update
I did sent my bank statement to collections @wonga.co.za
Wonga
Wonga's reply02 Dec 2022, 11:07
Official
Hi Thandiswa, 

Thank you for your response. 

As per our telephonic conversation, 

we can confirm that the bank statement you have provided us with 

does not have Wonga's transactions.

Please send the correct bank statement in order for us to escalate your account.

Kind regards, 

The Wonga Team.