CM
Candice M
1 reviews | Active since Mar 2020
27 May 2022, 01:03
Double Debited 😡😡😡
I got double debited by wonga and I was advised to send an email the only feedback I got back is an automated email. It has been two days without any feedback😡😡😡 please reverse on of my payment!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
27 May 2022, 09:20HI Candice,
We humbly apologize for the inconvenience caused.
We have reviewed what transpired on your account and can confirm that
only one payment has updated.
The debit order for the amount of R1002.78 debited on the 26-05-2022 has
updated and is reflecting on your account.
Once both payments updates, will we escalate your account to our
finance team to process an urgent refund.
Can you please email us your proof of both payments to ***.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We have reviewed what transpired on your account and can confirm that
only one payment has updated.
The debit order for the amount of R1002.78 debited on the 26-05-2022 has
updated and is reflecting on your account.
Once both payments updates, will we escalate your account to our
finance team to process an urgent refund.
Can you please email us your proof of both payments to ***.
Thank you for your patience.
The Wonga Team.
Wonga's reply27 May 2022, 09:20
Official
HI Candice,
We humbly apologize for the inconvenience caused.
We have reviewed what transpired on your account and can confirm that
only one payment has updated.
The debit order for the amount of R1002.78 debited on the 26-05-2022 has
updated and is reflecting on your account.
Once both payments updates, will we escalate your account to our
finance team to process an urgent refund.
Can you please email us your proof of both payments to ***.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We have reviewed what transpired on your account and can confirm that
only one payment has updated.
The debit order for the amount of R1002.78 debited on the 26-05-2022 has
updated and is reflecting on your account.
Once both payments updates, will we escalate your account to our
finance team to process an urgent refund.
Can you please email us your proof of both payments to ***.
Thank you for your patience.
The Wonga Team.
CM
Candice M's updateReviewer Update
27 May 2022, 09:24I can't see the email address that you are saying I should send to. But I did send two emails to this email address ***.
Please confirm if this is a correct email?
Please confirm if this is a correct email?
CM
Candice M's update27 May 2022, 09:24
Reviewer Update
I can't see the email address that you are saying I should send to. But I did send two emails to this email address ***.
Please confirm if this is a correct email?
Please confirm if this is a correct email?
Wonga's replyOfficial
27 May 2022, 10:38HI Candice,
Thank you for your response.
We have emailed you and confirmed our customer care's email address.
Kind Regards,
The Wonga Team.
Thank you for your response.
We have emailed you and confirmed our customer care's email address.
Kind Regards,
The Wonga Team.
Wonga's reply27 May 2022, 10:38
Official
HI Candice,
Thank you for your response.
We have emailed you and confirmed our customer care's email address.
Kind Regards,
The Wonga Team.
Thank you for your response.
We have emailed you and confirmed our customer care's email address.
Kind Regards,
The Wonga Team.