Double debited.

Item: Wonga
Rating: 1
Author: Oratile M

I have been double debited by Wonga what happened is that I paid manually for the loan 2 days ago and I got an sms today saying they received the payment and I have been approved for a new loan. I then app**** for it however immediately after I received the amount my account was debited for the previous loan that’s been paid off. Their customer service number doesn’t go through. It’s literally a BOT that doesn’t offer any assistance , you don’t speak to a real agent to assist!!!!!!!!!!!

This is such an inconvenience!

Helpful (0)

Replies (2)

Oratile M's updateReviewer Update

29 Nov 2024, 11:39

The worst is the non-response why are my emails not getting rep**** because there isn’t an actual agent that I can talk to on the phone.

Oratile M's update29 Nov 2024, 11:39

Reviewer Update

The worst is the non-response why are my emails not getting rep**** because there isn’t an actual agent that I can talk to on the phone.

Wonga's replyOfficial

02 Dec 2024, 09:31

Hi Oratile,

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please provide us with your registered Name, so that we can review your account and revert with feedback.

Thanks,The Wonga Team.

Wonga's reply02 Dec 2024, 09:31

Official