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NL
Ngwako L

1 reviews | Active since Feb 2025

28 Feb 2025, 14:35

DOUBLE DEBIT ORDER

I am not happy with your service guys,today you double debited money in my account i tried calling you and i requested call back but you did not call back....i called more than 3 times but still no one is there to assist i'm not happy shem

0
Replies (13)
NL
Ngwako L's update28 Feb 2025, 14:55
Reviewer Update
Now I've sent them a message on WatsApp they blocked me also like how do u work guys come on I need a reply so that I can be assisted guys
Wonga
Wonga's reply28 Feb 2025, 14:57
Official
 Hi Ngwako 

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered Name and Surname, your SA ID number and your registered email address so we may assist further.

Thanks,The Wonga Team
NL
Ngwako L's update28 Feb 2025, 15:02
Reviewer Update
Where do I send that message
NL
Ngwako L's update03 Mar 2025, 08:00
Reviewer Update
Poor service I've just got ****med after I paid in full what I owed and then never replying to any emails now my budget is short...
Because of your negligence and double payment I suggest if I'm paying the debit order must be removed
Wonga
Wonga's reply03 Mar 2025, 10:12
Official
 Hi Ngwako 

Thank-you for your feedback. 

Please send us a private message confirming your registered Name and Surname, and your registered email address so we may assist further.
Thanks,The Wonga Team

NL
Ngwako L's update03 Mar 2025, 12:37
Reviewer Update
I already sent what you want it seems like you guys don't take People who are asking for Refund serous


Wonga
Wonga's reply03 Mar 2025, 13:31
Official
 Hi Ngwako 

We unfortunately did not receive your private message with the requested details.

Thanks,The Wonga Team
NL
Ngwako L's update03 Mar 2025, 13:33
Reviewer Update
Can you Please provide with your Email where I can send the correspondence
NL
Ngwako L's update03 Mar 2025, 13:34
Reviewer Update
Can you Please provide with your Email where I can send the correspondence
NL
Ngwako L's update03 Mar 2025, 15:36
Reviewer Update
I already sent q query on that Email no reply yet
NL
Ngwako L's update04 Mar 2025, 09:24
Reviewer Update
Email is ***
NL
Ngwako L's update04 Mar 2025, 09:58
Reviewer Update
where can i send them
NL
Ngwako L's update04 Mar 2025, 10:42
Reviewer Update
i've sent them just now