TD
Thembeka D
1 reviews | Active since Jan 2020
30 Apr 2026, 01:05
Double debit
I’m so disappointed in with Wonga, I took a loan with them and I paid all the monthly fees for their 6 month loan (even though I fell into financial strain and asked them to adjust my amount and they didn’t reply). This month I got a call asking about my late payments to which I rep**** that it’s just one month outstanding can I please break up the last amount into three. They sent a debit order mandate after they agreed but now today they debited the full amount plus the adjusted amount. How is that possible?
Helpful (0)
Replies (2)0
Replies (2)
Wonga's replyOfficial
04 May 2026, 16:34Hi Thembeka,
Thank you for your patience, and we sincerely apologise for the delay in resolving your query.
We have now verified your claim, and your refund is currently being processed. You should receive the funds within the next hour.
We truly value you as a customer and understand how important timely feedback and resolution are. Please be assured that we are continuously working to improve our processes and partner relationships to ensure quicker and more efficient service in the future.
Thank you for your understanding 💙
Kind regards,
Wonga Team
Thank you for your patience, and we sincerely apologise for the delay in resolving your query.
We have now verified your claim, and your refund is currently being processed. You should receive the funds within the next hour.
We truly value you as a customer and understand how important timely feedback and resolution are. Please be assured that we are continuously working to improve our processes and partner relationships to ensure quicker and more efficient service in the future.
Thank you for your understanding 💙
Kind regards,
Wonga Team
Wonga's reply04 May 2026, 16:34
Official
Hi Thembeka,
Thank you for your patience, and we sincerely apologise for the delay in resolving your query.
We have now verified your claim, and your refund is currently being processed. You should receive the funds within the next hour.
We truly value you as a customer and understand how important timely feedback and resolution are. Please be assured that we are continuously working to improve our processes and partner relationships to ensure quicker and more efficient service in the future.
Thank you for your understanding 💙
Kind regards,
Wonga Team
Thank you for your patience, and we sincerely apologise for the delay in resolving your query.
We have now verified your claim, and your refund is currently being processed. You should receive the funds within the next hour.
We truly value you as a customer and understand how important timely feedback and resolution are. Please be assured that we are continuously working to improve our processes and partner relationships to ensure quicker and more efficient service in the future.
Thank you for your understanding 💙
Kind regards,
Wonga Team
TD
Thembeka D's updateReviewer Update
29 May 2026, 03:38Dear Wonga, another payday and more woe. How did I get double debited once again? Worst of all my settlement amount was R1476, why was I debited an extra R1061? How are they debating money that were not authorised to take?
TD
Thembeka D's update29 May 2026, 03:38
Reviewer Update
Dear Wonga, another payday and more woe. How did I get double debited once again? Worst of all my settlement amount was R1476, why was I debited an extra R1061? How are they debating money that were not authorised to take?