Double Debit

I am writing to bring to your attention a concerning matter regarding my Wonga loans account. On 28 March 2024, my FNB bank account was double debited for the amounts of R1806.00 and R1748.15. Despite my efforts to resolve this matter through phone calls, I have been unable to reach your customer service team.

I have checked my bank statement, and the double debits are accurately reflected. This has caused a significant financial strain on me, and I am eager to resolve this matter as soon as possible.

I kindly request that you investigate this issue promptly and refund the overcharged amount to my FNB account at your earliest convenience.

I trust that you will handle this matter with urgency and resolve it to my satisfaction. I look forward to your prompt response.

I've been using Wonga for years, I had minimal problems, so I do recommend the service but I would just like my problem resolved.

Sincerely,