TD
Thembeka D
1 reviews | Active since Jan 2020
29 May 2026, 13:15
Double debit
Last month I had the same problem of being debited twice and this month is the same problem. These guys took the settlement balance and yet an extra R1060 was debited. This is very stressful, I acknowledge they deposited the extra money back last month but I can’t keep waiting days for a simple mistake on their side
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Replies (2)TD
Thembeka D's updateReviewer Update
29 May 2026, 13:54I have emailed it, please reply because I already communicated via the email this morning and still no reply
TD
Thembeka D's update29 May 2026, 13:54
Reviewer Update
I have emailed it, please reply because I already communicated via the email this morning and still no reply
Wonga's replyOfficial
29 May 2026, 15:23Hi Thembeka,
We are pleased to confirm that your refund has been approved and the funds should reflect in your account within the next hour.
We apologise for the inconvenience caused and appreciate your patience while we investigated the matter. We will also be reviewing this process with our partners to identify ways to improve efficiency and provide a better customer experience.
Kind regards,
Wonga Team
We are pleased to confirm that your refund has been approved and the funds should reflect in your account within the next hour.
We apologise for the inconvenience caused and appreciate your patience while we investigated the matter. We will also be reviewing this process with our partners to identify ways to improve efficiency and provide a better customer experience.
Kind regards,
Wonga Team
Wonga's reply29 May 2026, 15:23
Official
Hi Thembeka,
We are pleased to confirm that your refund has been approved and the funds should reflect in your account within the next hour.
We apologise for the inconvenience caused and appreciate your patience while we investigated the matter. We will also be reviewing this process with our partners to identify ways to improve efficiency and provide a better customer experience.
Kind regards,
Wonga Team
We are pleased to confirm that your refund has been approved and the funds should reflect in your account within the next hour.
We apologise for the inconvenience caused and appreciate your patience while we investigated the matter. We will also be reviewing this process with our partners to identify ways to improve efficiency and provide a better customer experience.
Kind regards,
Wonga Team