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Siddharth B

1 reviews | Active since Feb 2026

29 Apr 2026, 07:58

Double charged

I have been double debited an amount in regards to payment of my loan. I need to be credited the amount due to me.

0
Replies (12)
Wonga
Wonga's reply29 Apr 2026, 10:41
Official
Hi Siddharth, 

We sent you an email using the email linked to your Wonga account. 

Could you please reply to that email with your proof of payment (POP) attached so we can assist you further?

Kind regards,
Wonga Team
Wonga
Wonga's reply29 Apr 2026, 11:42
Official
Hi Siddharth,

Thank you for providing all the required documents — we really appreciate it.

Our team is currently reviewing everything, and further communication will continue via email to keep you updated on the progress.

Kind regards,
 Wonga Team
SB
Siddharth B's update30 Apr 2026, 07:30
Reviewer Update
Customer service email that doesn’t even get looked at. This is disgraceful
Wonga
Wonga's reply30 Apr 2026, 10:39
Official
Morning Siddharth,

We truly acknowledge and understand your frustration, and we’re sorry for the experience you’ve had.

Please be assured that we are actively monitoring your account for any updates regarding the second payment. We are treating this with urgency and will provide you with feedback around lunch today. 

Thank you for your patience while we work to resolve this.

Kind regards,
Wonga Team

SB
Siddharth B's update30 Apr 2026, 10:44
Reviewer Update
I have provided a valid POP via email.
Wonga
Wonga's reply30 Apr 2026, 11:16
Official
Hi Siddharth,

Thank you for sharing your proof of payment.

We have successfully located the funds and are currently monitoring for the amount to reflect on your account. Once it does, we will proceed with the refund.

We understand how important this is and apologise for the delay. While we’re unable to confirm an exact time, we will check in with you again around lunchtime with an update.

Kind regards,
Wonga Team
SB
Siddharth B's update30 Apr 2026, 12:12
Reviewer Update
Has there been any progress or update?
SB
Siddharth B's update30 Apr 2026, 13:42
Reviewer Update
This is now severely unprofessional. Funds have been located but cannot process a refund.
Wonga
Wonga's reply30 Apr 2026, 13:51
Official
Not at all Siddharth, 

We exist to serve and assist our customers. 

We have processed the refund and funds should be in your account within the hour. 

Regards
Team wonga 




Wonga
Wonga's reply30 Apr 2026, 15:17
Official
Hi Siddharth,

Did we resolve the query for you?

Regards
Wonga Team
SB
Siddharth B's update30 Apr 2026, 17:11
Reviewer Update
No funds have been received, so no the query wasn’t resolved.
Wonga
Wonga's reply05 May 2026, 11:00
Official
Hi Siddharth,

To assist you further, could you please send us your bank statement via email? This will allow us to engage with our bank and investigate what may have happened to the refund that reflects as successfully processed on our side.

The bank statement will help us verify that the funds were not received and ensure we resolve this for you as quickly as possible.

We appreciate your cooperation and patience.

Kind regards,
Wonga Team