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LH
Lauren H

1 reviews | Active since Jan 2024

09 Jan 2024, 23:24

Dont use Wonga, they are useless!

Wonga has the worst customer service emailI have ever dealt with.

I have sent so many emails request a refund and still get no reply.

I did an early settlement of my account in Dec 2023 and received an sms stating my account is settled. I have also received a statement reflecting that Winga now owes me money due to the debit order still being deducted from my accoubt after full settlement.

Never use Wonga for short term loans.

I have used them a number if times over the years, but when you need to get hold of a company and are not able to, this shows the level of respect, consideration and care a company has for its clients.

0
Replies (8)
Wonga
Wonga's reply12 Jan 2024, 11:18
Official
Hi Lauren 

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 

Please provide us with your Name and Surname, and registered email address so that we can review your account and revert with feedback.
                                                                                                                                  
 
Thanks
The Wonga Team.

Best regards,

LH
Lauren H's update13 Jan 2024, 12:02
Reviewer Update
Lauren van der Merwe
*** 
Wonga
Wonga's reply16 Jan 2024, 19:01
Official
 Thank-you for confirming your details. 
 
 Please also provide us with your ID Number so that we can review your account and revert with feedback.
                                                                                                                                   
  
 Thanks
 The Wonga Team. 

Best regards,

LH
Lauren H's update16 Jan 2024, 21:03
Reviewer Update
If you really wanted to help you could go look for the emails I sent with all the proof showing the overpayment and request for refund. You don't need to ask for my email address, name, surname. And then after I provided that then you ask for my ID number.

I have no issue giving the information but Wonga is not dealing with this issue or sorting out my refund!

Give me my money!
LH
Lauren H's update16 Jan 2024, 21:07
Reviewer Update
ID ***
Cell *** 
Email ***
Lauren Haigh 

You do not need any more information than this to access my account. Give me my refund or I will be reporting Wonga to every credit bereau, banking ombud, social media platform and newspaper who will listen. Wonga is very quick to take my money and charge astornomical interest and admin charges. But now that you owe me money, will I earn interest? Do I get to charge and admin fee for all the correspondence I have had to send trying to get my money?
Wonga
Wonga's reply17 Jan 2024, 15:16
Official
Hi Lauren

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.

We have reviewed your account and can confirm that we have processed a refund of R570.06 into your bank account. 
Please allow 24hours for the funds to reflect. 

Thanks
The Wonga Team. 

Best regards,

LH
Lauren H's update17 Jan 2024, 21:02
Reviewer Update
Thank you, refund received.
Wonga
Wonga's reply18 Jan 2024, 12:36
Official

We appreciate the feedback. 
We are thrilled that we were able to resolve your complaint. 
                                                                                                                                  
We love hearing from you, so keep in touch and continue to rate the level of service you receive from us regularly.
 
Thanks
The Wonga Team

Best regards,