AR
Albert R
1 reviews | Active since May 2018
03 Jan 2023, 10:03
Don't know what is going on with their own systems
Wonga, Once again you shock me with your bad service. I have a debt collector calling me telling me i owe you R400 from early 2022.... this after i settled the account via your website meaning i settled the amount YOU gave me and i have a statement showing i owe nothing.... i have had other loans after that one which you confirmed cannot happen if any other money is still outstanding.... so now how do you explain this ??? I check my credit profile and it shows skipped payments yet YOU take the debit order and i have no returned debit orders so how do you explain that ? I have been in contact with you since early December 2022 regarding this then you tell me you cannot explain it and have escalated it give me a reference number and tell me it takes up to 72 hours to resolve..... well its been a month now so numerous 72hrs have passed. You are messing with my life by putting false information on the credit bureaus and disrupt my life by getting debt collectors to harass me about money i dont owe to you !!! Wonga get your act together and get this resolved ASAP.
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
03 Jan 2023, 14:30Hi Albert,
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that your account has been incorrectly handed over to Nimble.
We have escalated your account to the relevant department and feedback
will be provided telephonically within 48 working hours.
A request has also been sent to update your credit report.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that your account has been incorrectly handed over to Nimble.
We have escalated your account to the relevant department and feedback
will be provided telephonically within 48 working hours.
A request has also been sent to update your credit report.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Jan 2023, 14:30
Official
Hi Albert,
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that your account has been incorrectly handed over to Nimble.
We have escalated your account to the relevant department and feedback
will be provided telephonically within 48 working hours.
A request has also been sent to update your credit report.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that your account has been incorrectly handed over to Nimble.
We have escalated your account to the relevant department and feedback
will be provided telephonically within 48 working hours.
A request has also been sent to update your credit report.
Thank you for your patience.
The Wonga Team.
AR
Albert R's updateReviewer Update
19 Jan 2023, 08:47Well Wonga its now 19 January 2023 and the problem is still not resolved. I followed up on 10 January 2023 and once again Wonga did not bother to reply. The only time I see any action taken on my complaint is when I raise it on Hello Peter which shows me you are not interested in me as a client but interested in your reputation only.
* The ******* listing on my name for "missed payments" is still against my name which affects my credit rating is not true
* Your website still lists me as "cannot assist due to previous loan application behaviour" when I have never missed a payment nor paid late its always debit order and always goes through. All my statements confirm this yet on your system it shows otherwise.
I am disgusted that up to now it has not been resolved... communication just stopped and Wonga has no care that they are affecting someone's life with false information.
If not resolved by COB tomorrow I will escalate to the highest point ( yes I have Wonga executives' contact details) including social media and Ombudsman.
Enough is now enough. Fix it !!!!!!!!!!!!!!!!!!!!!!!
* The ******* listing on my name for "missed payments" is still against my name which affects my credit rating is not true
* Your website still lists me as "cannot assist due to previous loan application behaviour" when I have never missed a payment nor paid late its always debit order and always goes through. All my statements confirm this yet on your system it shows otherwise.
I am disgusted that up to now it has not been resolved... communication just stopped and Wonga has no care that they are affecting someone's life with false information.
If not resolved by COB tomorrow I will escalate to the highest point ( yes I have Wonga executives' contact details) including social media and Ombudsman.
Enough is now enough. Fix it !!!!!!!!!!!!!!!!!!!!!!!
AR
Albert R's update19 Jan 2023, 08:47
Reviewer Update
Well Wonga its now 19 January 2023 and the problem is still not resolved. I followed up on 10 January 2023 and once again Wonga did not bother to reply. The only time I see any action taken on my complaint is when I raise it on Hello Peter which shows me you are not interested in me as a client but interested in your reputation only.
* The ******* listing on my name for "missed payments" is still against my name which affects my credit rating is not true
* Your website still lists me as "cannot assist due to previous loan application behaviour" when I have never missed a payment nor paid late its always debit order and always goes through. All my statements confirm this yet on your system it shows otherwise.
I am disgusted that up to now it has not been resolved... communication just stopped and Wonga has no care that they are affecting someone's life with false information.
If not resolved by COB tomorrow I will escalate to the highest point ( yes I have Wonga executives' contact details) including social media and Ombudsman.
Enough is now enough. Fix it !!!!!!!!!!!!!!!!!!!!!!!
* The ******* listing on my name for "missed payments" is still against my name which affects my credit rating is not true
* Your website still lists me as "cannot assist due to previous loan application behaviour" when I have never missed a payment nor paid late its always debit order and always goes through. All my statements confirm this yet on your system it shows otherwise.
I am disgusted that up to now it has not been resolved... communication just stopped and Wonga has no care that they are affecting someone's life with false information.
If not resolved by COB tomorrow I will escalate to the highest point ( yes I have Wonga executives' contact details) including social media and Ombudsman.
Enough is now enough. Fix it !!!!!!!!!!!!!!!!!!!!!!!
Wonga's replyOfficial
19 Jan 2023, 16:29Hi Albert,
Thank you for your response.
We sincerely apologize for the inconvenience caused,
we have tried contacting your with regards to your complaint.
We have escalated your account to Norman Bisset and Associates on two occasions and have
advised them to stop all communications with you and update your credit profile.
Please forward a copy of your most recent credit report to ***
and we'll escalate your account to our Profile Updates Team.
You are unable to apply for a loan at the time due to your current active loan.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We sincerely apologize for the inconvenience caused,
we have tried contacting your with regards to your complaint.
We have escalated your account to Norman Bisset and Associates on two occasions and have
advised them to stop all communications with you and update your credit profile.
Please forward a copy of your most recent credit report to ***
and we'll escalate your account to our Profile Updates Team.
You are unable to apply for a loan at the time due to your current active loan.
Thank you for your patience.
The Wonga Team.
Wonga's reply19 Jan 2023, 16:29
Official
Hi Albert,
Thank you for your response.
We sincerely apologize for the inconvenience caused,
we have tried contacting your with regards to your complaint.
We have escalated your account to Norman Bisset and Associates on two occasions and have
advised them to stop all communications with you and update your credit profile.
Please forward a copy of your most recent credit report to ***
and we'll escalate your account to our Profile Updates Team.
You are unable to apply for a loan at the time due to your current active loan.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We sincerely apologize for the inconvenience caused,
we have tried contacting your with regards to your complaint.
We have escalated your account to Norman Bisset and Associates on two occasions and have
advised them to stop all communications with you and update your credit profile.
Please forward a copy of your most recent credit report to ***
and we'll escalate your account to our Profile Updates Team.
You are unable to apply for a loan at the time due to your current active loan.
Thank you for your patience.
The Wonga Team.
AR
Albert R's updateReviewer Update
03 Feb 2023, 10:55Hi Wonga. today is 3 Feb 2023 and still false information is displayed on the credit bureau. I did NOT miss anypayment nor did I pay late and NONE of my account is in arrears. Come on get your act together and have this corrected as I am fed up with Wonga. PS your own website still also say due to previous loan behavior you cannot assist but i am busy paying a next loan with you. If you cant even update your own system then this makes me worry on a whole new level.
SORT THIS OUT !!!!!!!!!!!!!!!
SORT THIS OUT !!!!!!!!!!!!!!!
AR
Albert R's update03 Feb 2023, 10:55
Reviewer Update
Hi Wonga. today is 3 Feb 2023 and still false information is displayed on the credit bureau. I did NOT miss anypayment nor did I pay late and NONE of my account is in arrears. Come on get your act together and have this corrected as I am fed up with Wonga. PS your own website still also say due to previous loan behavior you cannot assist but i am busy paying a next loan with you. If you cant even update your own system then this makes me worry on a whole new level.
SORT THIS OUT !!!!!!!!!!!!!!!
SORT THIS OUT !!!!!!!!!!!!!!!
Wonga's replyOfficial
06 Feb 2023, 16:02Hi Albert,
We sincerely apologize for the inconvenience.
As per our telephonic conversation,
we can confirm that your account is currently under investigation to have your
ITC updated as well as your account on our website.
Please allow 24-48 working hours for the website to be updated and
as soon as we receive your most recent credit report,
your account will be escalated to our profile updates team to have your credit report updated.
Thank you for your time and patience.
The Wonga Team.
We sincerely apologize for the inconvenience.
As per our telephonic conversation,
we can confirm that your account is currently under investigation to have your
ITC updated as well as your account on our website.
Please allow 24-48 working hours for the website to be updated and
as soon as we receive your most recent credit report,
your account will be escalated to our profile updates team to have your credit report updated.
Thank you for your time and patience.
The Wonga Team.
Wonga's reply06 Feb 2023, 16:02
Official
Hi Albert,
We sincerely apologize for the inconvenience.
As per our telephonic conversation,
we can confirm that your account is currently under investigation to have your
ITC updated as well as your account on our website.
Please allow 24-48 working hours for the website to be updated and
as soon as we receive your most recent credit report,
your account will be escalated to our profile updates team to have your credit report updated.
Thank you for your time and patience.
The Wonga Team.
We sincerely apologize for the inconvenience.
As per our telephonic conversation,
we can confirm that your account is currently under investigation to have your
ITC updated as well as your account on our website.
Please allow 24-48 working hours for the website to be updated and
as soon as we receive your most recent credit report,
your account will be escalated to our profile updates team to have your credit report updated.
Thank you for your time and patience.
The Wonga Team.
AR
Albert R's updateReviewer Update
22 Jun 2023, 12:12Wonga. Today 22 June 2023 and the incorrect information is still reflecting against my name. I don't care if its between you and Nimble Group but they had to get the information from you. Previously you advised you instructed them to remove it well its not removed and still reflecting. I have now turned to the Ombudsman to get involved and i have contacted my lawyer as well.... dont think because its a small amount i wont turn to lawyer as I dont pay for a lawyer as i belong to Legal group.
It is totally unacceptable that you add false information against my name and although you agree to it and we have proof that almost a year later its still on my name. You are affecting me personally as its my credit profile thats affected.
Let me know what more i need to do in order to remove this from my name !!!!!!
It is totally unacceptable that you add false information against my name and although you agree to it and we have proof that almost a year later its still on my name. You are affecting me personally as its my credit profile thats affected.
Let me know what more i need to do in order to remove this from my name !!!!!!
AR
Albert R's update22 Jun 2023, 12:12
Reviewer Update
Wonga. Today 22 June 2023 and the incorrect information is still reflecting against my name. I don't care if its between you and Nimble Group but they had to get the information from you. Previously you advised you instructed them to remove it well its not removed and still reflecting. I have now turned to the Ombudsman to get involved and i have contacted my lawyer as well.... dont think because its a small amount i wont turn to lawyer as I dont pay for a lawyer as i belong to Legal group.
It is totally unacceptable that you add false information against my name and although you agree to it and we have proof that almost a year later its still on my name. You are affecting me personally as its my credit profile thats affected.
Let me know what more i need to do in order to remove this from my name !!!!!!
It is totally unacceptable that you add false information against my name and although you agree to it and we have proof that almost a year later its still on my name. You are affecting me personally as its my credit profile thats affected.
Let me know what more i need to do in order to remove this from my name !!!!!!