Do not use Wonga
Hate the fact that I have to write a second review
Still no feedback from wonga as to the way they keep debiting me on the incorrect date, Spoke to their head off complaints and she assured me that she would look into the reason why I am being debited on the wrong date, 2 months later and still no feedbackand still being debited on the incorrect date
Previews complaint below
Horrible collections department, Since December they have been debiting my account on the incorrect date. Now I have been handed over to their lawyers. Upon querying the matter and sending them proof that the debit orders have been going off on the wrong date and asking them for proof of when they debit my account they just ignore me. Honestly, I would not recommend Wonga. They are very quick to hand you over but can't be bothered to reply when they get caught out.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
12 Jun 2019, 08:29Hi Darion,
We're sorry to hear that your account is still being debited on the incorrect date.
Sonja from our Customer Resolutions team will contact you immediately, so we can investigate your complaint.
Thank You
The Wonga Team
We're sorry to hear that your account is still being debited on the incorrect date.
Sonja from our Customer Resolutions team will contact you immediately, so we can investigate your complaint.
Thank You
The Wonga Team
Best regards,
Wonga's reply12 Jun 2019, 08:29
Official
Hi Darion,
We're sorry to hear that your account is still being debited on the incorrect date.
Sonja from our Customer Resolutions team will contact you immediately, so we can investigate your complaint.
Thank You
The Wonga Team
We're sorry to hear that your account is still being debited on the incorrect date.
Sonja from our Customer Resolutions team will contact you immediately, so we can investigate your complaint.
Thank You
The Wonga Team
Best regards,
Wonga's replyOfficial
12 Jun 2019, 08:44We contacted you thrice, however, we were unable to get hold of you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Best regards,
Wonga's reply12 Jun 2019, 08:44
Official
We contacted you thrice, however, we were unable to get hold of you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you further.
Best regards,
Wonga's replyOfficial
13 Jun 2019, 08:05Hi Darion,
We have still not heard from you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you.
Thank You
The Wonga Team
We have still not heard from you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you.
Thank You
The Wonga Team
Best regards,
Wonga's reply13 Jun 2019, 08:05
Official
Hi Darion,
We have still not heard from you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you.
Thank You
The Wonga Team
We have still not heard from you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can assist you.
Thank You
The Wonga Team
Best regards,