ST
Susan T
1 reviews | Active since Jul 2024
08 Oct 2024, 08:18
Do not settle your loan early
Do not settle your loan early. Easypay sent the the proof of payment but they still havent allocated the funds 3 weeks later. Horrible. DO NOT SETTLE THEIR LOAN..
Helpful (0)
Replies (8)0
Replies (8)
Wonga's replyOfficial
08 Oct 2024, 09:09Hi Susan
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please send us a private message confirming your SA ID number so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please send us a private message confirming your SA ID number so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
Best regards,
Wonga's reply08 Oct 2024, 09:09
Official
Hi Susan
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please send us a private message confirming your SA ID number so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please send us a private message confirming your SA ID number so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
Best regards,
ST
Susan T's updateReviewer Update
08 Oct 2024, 09:13This has been going on for 3 weeks. You're always saying the same things. You never reply to my emails. You have been saying your finance team will sort it out ASAP but again empty promises.
ST
Susan T's update08 Oct 2024, 09:13
Reviewer Update
This has been going on for 3 weeks. You're always saying the same things. You never reply to my emails. You have been saying your finance team will sort it out ASAP but again empty promises.
Wonga's replyOfficial
08 Oct 2024, 10:09 Hi Susan
We understand your frustration and would really like to help resolve your query
We need you to confirm your SA ID number so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
We understand your frustration and would really like to help resolve your query
We need you to confirm your SA ID number so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
Best regards,
Wonga's reply08 Oct 2024, 10:09
Official
Hi Susan
We understand your frustration and would really like to help resolve your query
We need you to confirm your SA ID number so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
We understand your frustration and would really like to help resolve your query
We need you to confirm your SA ID number so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
Best regards,
ST
Susan T's updateReviewer Update
08 Oct 2024, 10:11***
ST
Susan T's update08 Oct 2024, 10:11
Reviewer Update
***
ST
Susan T's updateReviewer Update
08 Oct 2024, 10:49Honestly taking to you guys is a waste of time. I just got off the phone with Easypay they provided me with POP. what kind of ridiculous service is this
ST
Susan T's update08 Oct 2024, 10:49
Reviewer Update
Honestly taking to you guys is a waste of time. I just got off the phone with Easypay they provided me with POP. what kind of ridiculous service is this
Wonga's replyOfficial
08 Oct 2024, 14:45 Thank-you for confirming you details Susan
We apologize for the time it is taking, but the investigation with our 3rd party service provider is still ongoing and we will allocate your payment as soon as we receive it.
Our team will keep in touch and make sure that you are updated with the outcome of the payment allocation
Thanks
The Wonga Team.
We apologize for the time it is taking, but the investigation with our 3rd party service provider is still ongoing and we will allocate your payment as soon as we receive it.
Our team will keep in touch and make sure that you are updated with the outcome of the payment allocation
Thanks
The Wonga Team.
Best regards,
Wonga's reply08 Oct 2024, 14:45
Official
Thank-you for confirming you details Susan
We apologize for the time it is taking, but the investigation with our 3rd party service provider is still ongoing and we will allocate your payment as soon as we receive it.
Our team will keep in touch and make sure that you are updated with the outcome of the payment allocation
Thanks
The Wonga Team.
We apologize for the time it is taking, but the investigation with our 3rd party service provider is still ongoing and we will allocate your payment as soon as we receive it.
Our team will keep in touch and make sure that you are updated with the outcome of the payment allocation
Thanks
The Wonga Team.
Best regards,
ST
Susan T's updateReviewer Update
08 Oct 2024, 14:48I expected that! Been saying that for the past 3weeks. Very predictable
ST
Susan T's update08 Oct 2024, 14:48
Reviewer Update
I expected that! Been saying that for the past 3weeks. Very predictable
Wonga's replyOfficial
08 Oct 2024, 18:06Hi Susan
We have concluded the investigation with our 3rd party service provider and have allocated your payment to your wonga account.
Your loan is settled, and you have no outstanding balance with us.
Once again, we humbly apologize for this delay and hope to be of service again in the near future
Thanks
The Wonga Team.
We have concluded the investigation with our 3rd party service provider and have allocated your payment to your wonga account.
Your loan is settled, and you have no outstanding balance with us.
Once again, we humbly apologize for this delay and hope to be of service again in the near future
Thanks
The Wonga Team.
Best regards,
Wonga's reply08 Oct 2024, 18:06
Official
Hi Susan
We have concluded the investigation with our 3rd party service provider and have allocated your payment to your wonga account.
Your loan is settled, and you have no outstanding balance with us.
Once again, we humbly apologize for this delay and hope to be of service again in the near future
Thanks
The Wonga Team.
We have concluded the investigation with our 3rd party service provider and have allocated your payment to your wonga account.
Your loan is settled, and you have no outstanding balance with us.
Once again, we humbly apologize for this delay and hope to be of service again in the near future
Thanks
The Wonga Team.
Best regards,