RB
Roxanne B
1 reviews | Active since Nov 2013
24 Mar 2023, 06:19
DO NOT EVER USE THIS COMPANY
If I could give - 5 stars I would. STAY AWAY FROM THIS BUSINESS!!! THEY WILL DO YOU IN. My debit order went off on the 2nd of March, my account has not been updated, it's constantly running extra costs, it's run to about R200 in extra charges alone since the 2nd of March. I have sent them SIX EMAILS to follow up and find out why my account has not been updated, to date no response at all. They are making my name bad on my credit report, even though I have paid. They tried to take money AGAIN today. Absolutely appalling.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
24 Mar 2023, 07:49Hi Roxanne,
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Wonga's reply24 Mar 2023, 07:49
Official
Hi Roxanne,
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
RB
Roxanne B's updateReviewer Update
25 Mar 2023, 08:42Good day. You guys have now taken another R1300 out of my account, that is 2 debit orders in 1 month!!! That was NEVER the agreement. You don't reply to my emails you don't reply to me or try and assist on hello Peter, I am seriously considering the legal route now. I want this sorted out TODAY. it is unacceptable my family is now at a loss for needs because YOU GUYS took 2 damn debit orders in 1 month!!!! I want to be contacted today.
RB
Roxanne B's update25 Mar 2023, 08:42
Reviewer Update
Good day. You guys have now taken another R1300 out of my account, that is 2 debit orders in 1 month!!! That was NEVER the agreement. You don't reply to my emails you don't reply to me or try and assist on hello Peter, I am seriously considering the legal route now. I want this sorted out TODAY. it is unacceptable my family is now at a loss for needs because YOU GUYS took 2 damn debit orders in 1 month!!!! I want to be contacted today.
Wonga's replyOfficial
27 Mar 2023, 09:42Hi Roxanne,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm that
your account is currently in arrears.
The payment that was debited on the 02/03/2023 was your customary debit order,
the payment debited on the 25/03/2023 was your arrears payment.
We can confirm that Wonga charges interest on a daily bases
and due to no payment being made for 3 months,
interest has been occurring.
A full statement of account will be sent to you during the course of the day
and we will further liaise with you via our email platform.
Kind regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm that
your account is currently in arrears.
The payment that was debited on the 02/03/2023 was your customary debit order,
the payment debited on the 25/03/2023 was your arrears payment.
We can confirm that Wonga charges interest on a daily bases
and due to no payment being made for 3 months,
interest has been occurring.
A full statement of account will be sent to you during the course of the day
and we will further liaise with you via our email platform.
Kind regards,
The Wonga Team.
Wonga's reply27 Mar 2023, 09:42
Official
Hi Roxanne,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm that
your account is currently in arrears.
The payment that was debited on the 02/03/2023 was your customary debit order,
the payment debited on the 25/03/2023 was your arrears payment.
We can confirm that Wonga charges interest on a daily bases
and due to no payment being made for 3 months,
interest has been occurring.
A full statement of account will be sent to you during the course of the day
and we will further liaise with you via our email platform.
Kind regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm that
your account is currently in arrears.
The payment that was debited on the 02/03/2023 was your customary debit order,
the payment debited on the 25/03/2023 was your arrears payment.
We can confirm that Wonga charges interest on a daily bases
and due to no payment being made for 3 months,
interest has been occurring.
A full statement of account will be sent to you during the course of the day
and we will further liaise with you via our email platform.
Kind regards,
The Wonga Team.