JB
Janelle B
1 reviews | Active since Sept 2022
09 Sept 2022, 15:10
Dissapointed
I am very upset and disappointed at Wonga, why does it still show that I am owing you guys on my credit record, but I have paid what was owed in full in 2019 and I even received a paid up letter.. Please advise, because this has a very negative impact on me when I try to apply for credit.. As you can imagine
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
09 Sept 2022, 16:04Hi Janelle,
We sincerely apologize for the inconvenience caused.
Please forward your full credit report to ***
and we'll escalate your account to our profile updates team as a matter of urgency.
Please allow 7-14 working days for the credit bureaus to update your account
as we can confirm that they might have a backlog.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please forward your full credit report to ***
and we'll escalate your account to our profile updates team as a matter of urgency.
Please allow 7-14 working days for the credit bureaus to update your account
as we can confirm that they might have a backlog.
Thank you for your patience.
The Wonga Team.
Wonga's reply09 Sept 2022, 16:04
Official
Hi Janelle,
We sincerely apologize for the inconvenience caused.
Please forward your full credit report to ***
and we'll escalate your account to our profile updates team as a matter of urgency.
Please allow 7-14 working days for the credit bureaus to update your account
as we can confirm that they might have a backlog.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please forward your full credit report to ***
and we'll escalate your account to our profile updates team as a matter of urgency.
Please allow 7-14 working days for the credit bureaus to update your account
as we can confirm that they might have a backlog.
Thank you for your patience.
The Wonga Team.
JB
Janelle B's updateReviewer Update
09 Sept 2022, 16:28I didn't get the email address
JB
Janelle B's update09 Sept 2022, 16:28
Reviewer Update
I didn't get the email address
Wonga's replyOfficial
12 Sept 2022, 11:08Hi Janelle,
Thank you for your response.
We can confirm that an email has been sent to you requesting your most recent credit report.
Please attach and respond using that email address.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that an email has been sent to you requesting your most recent credit report.
Please attach and respond using that email address.
Thank you for your patience.
The Wonga Team.
Wonga's reply12 Sept 2022, 11:08
Official
Hi Janelle,
Thank you for your response.
We can confirm that an email has been sent to you requesting your most recent credit report.
Please attach and respond using that email address.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that an email has been sent to you requesting your most recent credit report.
Please attach and respond using that email address.
Thank you for your patience.
The Wonga Team.
JB
Janelle B's updateReviewer Update
19 Sept 2022, 12:38Hello,
Thank you, I have received your email. Please advise if you have received mine. I used the same reference on the subject line
Regards
Janelle
Thank you, I have received your email. Please advise if you have received mine. I used the same reference on the subject line
Regards
Janelle
JB
Janelle B's update19 Sept 2022, 12:38
Reviewer Update
Hello,
Thank you, I have received your email. Please advise if you have received mine. I used the same reference on the subject line
Regards
Janelle
Thank you, I have received your email. Please advise if you have received mine. I used the same reference on the subject line
Regards
Janelle
Wonga's replyOfficial
19 Sept 2022, 16:27Hi Janelle,
Thank you for your response.
We can confirm that we have received your credit profile
and we've escalated your account to our profile updates team as a matter of urgency.
Please allow 7-14 working days for the credit bureaus to update your account
as we can confirm that they might have a backlog.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we have received your credit profile
and we've escalated your account to our profile updates team as a matter of urgency.
Please allow 7-14 working days for the credit bureaus to update your account
as we can confirm that they might have a backlog.
Thank you for your patience.
The Wonga Team.
Wonga's reply19 Sept 2022, 16:27
Official
Hi Janelle,
Thank you for your response.
We can confirm that we have received your credit profile
and we've escalated your account to our profile updates team as a matter of urgency.
Please allow 7-14 working days for the credit bureaus to update your account
as we can confirm that they might have a backlog.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we have received your credit profile
and we've escalated your account to our profile updates team as a matter of urgency.
Please allow 7-14 working days for the credit bureaus to update your account
as we can confirm that they might have a backlog.
Thank you for your patience.
The Wonga Team.
JB
Janelle B's updateReviewer Update
07 Oct 2022, 14:48Hello, it's been 14 working days. Please can I have feedback
JB
Janelle B's update07 Oct 2022, 14:48
Reviewer Update
Hello, it's been 14 working days. Please can I have feedback
JB
Janelle B's updateReviewer Update
10 Oct 2022, 13:04Hello, I am still waiting on feedback
JB
Janelle B's update10 Oct 2022, 13:04
Reviewer Update
Hello, I am still waiting on feedback