Disregard for Customers

It’s unfortunate there’s no negative rating but a brand cannot have the same issue and complaints from majority of their customers and they don’t rectify it. It’s utter disrespect and disregard of their customers and business processes. You have an option for customers to pay manually but your system does not stop interest when your customer pay you early. You do not answer phones and respond to emails. You do not give clarity on your Facebook messages when clients reach out! Your brand and business is to purely collect money. Not customer centric at all. I’ve paid off your loan and you have not closed the account. Your debit orders go off regardless of manual payment ruining your customers credit score. It’s embarrassing. Can you update your accounting system close my account!