Dishonest and unfair service from Wonga

I would like to share my unhappiness with regards to the bad service and dishonesty I had experienced from Wonga.

I had taken out a loan from Wonga and on Monday (2019/09/30) My husband had called them to ask for a settlement letter, which was sent to me on that same day. We then paid off/settled the loan according to the letter I had received from Wonga on email.

I called Wonga again yesterday requesting a letter stating that the loan has been paid off and what I was told by the lady on the phone is that they can see the money we had paid but now we need to pay layers because the matter had previously been handed over to lawyer.

I guess my issue here is that We asked for the settlement and an amount was given to us to pay and after paying, we were told that the amount paid is not the full settlement and that we need to pay an additional R1600 because of the account being handed over to the lawyers.

I feel that Wonga was not honest to me and would like to say that I would honestly not recommend their services to any individual in need of any loans.