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Shaun P

1 reviews | Active since Apr 2019

30 Sept 2022, 12:07

Disgusting service

Very bad service. Pathethic customer service. Waited 20 mins and no one answered my call. Not even a response to emails. I think they only have 2 agents because the wait time for a call in indefinite. So bad and stressful. No replies for them although the recorded message says leave a message and they will return your call. BAD

0
Replies (3)
Wonga
Wonga's reply30 Sept 2022, 16:28
Official
Hi Shaun, 

We sincerely apologize for the inconvenience caused.

We can confirm that we are experiencing very high volumes and our customer care team 

will attend to your complaint.

Please let us know how we can assist you and we will resolve your query as soon as possible.

Please provide us with your full names and ID number to access your account and resolve 

your complaint.

Kind Regards,

The Wonga Team.
SP
Shaun P's update02 Oct 2022, 14:16
Reviewer Update
On Saturday after numerous attempts i finally got some help from Sindiswa Ludidi. She was so helpful and she really eased my stress levels and assure me on Monday she will escalate the matter.
Wonga
Wonga's reply05 Oct 2022, 09:11
Official
Hi Shaun,

Thank you for your response.

We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes 

If you need any further assistance, please do not hesitate to contact us.

Thank you for your patience.

The Wonga Team.