MP
Mpho P
1 reviews | Active since Apr 2017
15 Dec 2020, 08:55
DISGUSTING SERVICE
I am disgusted at the service received ,never missed any payments and all I asked for was for my credit bureau report to be updated .The person responding in Facebook has the nerve to lie To me and say that emailed me.Why is there even a need for me to run around after wonga?
I will be handing this issue to ombudsman,maybe then I will be treated like a Mrs Van Heerden
Helpful (0)
Replies (8)0
Replies (8)
Wonga's replyOfficial
15 Dec 2020, 09:28Hi Mpho,
We're so sorry you feel this way.
We've reviewed your account and can confirm on the 8th of December
you lodged your first Hello Peter complaint and we assured you that
our specialists that works directly with the credit bureaus has sent several
urgent update requests to have your November payment updated on
your ITC record. We advised you that if the credit bureaus has a backlog
there is unfortunately, nothing we can do on our end.
You re-escalated and an update request was sent again.
We unfortunately cannot send another update request as it was processed
several times and it is now clear that they have a backlog on their end.
You are more than welcome to take this matter to the Ombudsman
and we will gladly forward a formal response and our findings regarding your query.
Kind Regards
The Wonga Team.
We're so sorry you feel this way.
We've reviewed your account and can confirm on the 8th of December
you lodged your first Hello Peter complaint and we assured you that
our specialists that works directly with the credit bureaus has sent several
urgent update requests to have your November payment updated on
your ITC record. We advised you that if the credit bureaus has a backlog
there is unfortunately, nothing we can do on our end.
You re-escalated and an update request was sent again.
We unfortunately cannot send another update request as it was processed
several times and it is now clear that they have a backlog on their end.
You are more than welcome to take this matter to the Ombudsman
and we will gladly forward a formal response and our findings regarding your query.
Kind Regards
The Wonga Team.
Wonga's reply15 Dec 2020, 09:28
Official
Hi Mpho,
We're so sorry you feel this way.
We've reviewed your account and can confirm on the 8th of December
you lodged your first Hello Peter complaint and we assured you that
our specialists that works directly with the credit bureaus has sent several
urgent update requests to have your November payment updated on
your ITC record. We advised you that if the credit bureaus has a backlog
there is unfortunately, nothing we can do on our end.
You re-escalated and an update request was sent again.
We unfortunately cannot send another update request as it was processed
several times and it is now clear that they have a backlog on their end.
You are more than welcome to take this matter to the Ombudsman
and we will gladly forward a formal response and our findings regarding your query.
Kind Regards
The Wonga Team.
We're so sorry you feel this way.
We've reviewed your account and can confirm on the 8th of December
you lodged your first Hello Peter complaint and we assured you that
our specialists that works directly with the credit bureaus has sent several
urgent update requests to have your November payment updated on
your ITC record. We advised you that if the credit bureaus has a backlog
there is unfortunately, nothing we can do on our end.
You re-escalated and an update request was sent again.
We unfortunately cannot send another update request as it was processed
several times and it is now clear that they have a backlog on their end.
You are more than welcome to take this matter to the Ombudsman
and we will gladly forward a formal response and our findings regarding your query.
Kind Regards
The Wonga Team.
MP
Mpho P's updateReviewer Update
15 Dec 2020, 09:45You said there was an email that was sent to me confirming that the updated was sent.So that I take it with the bureaus ,this is the same confirmation I will need to take up with ombudsman.
*** can I urgently have that formal response.
*** can I urgently have that formal response.
MP
Mpho P's update15 Dec 2020, 09:45
Reviewer Update
You said there was an email that was sent to me confirming that the updated was sent.So that I take it with the bureaus ,this is the same confirmation I will need to take up with ombudsman.
*** can I urgently have that formal response.
*** can I urgently have that formal response.
Wonga's replyOfficial
15 Dec 2020, 10:05Hi Mpho,
We can confirm that your request was actioned and
all correspondence was emailed to your registered email address.
Kind Regards
The Wonga Team.
We can confirm that your request was actioned and
all correspondence was emailed to your registered email address.
Kind Regards
The Wonga Team.
Wonga's reply15 Dec 2020, 10:05
Official
Hi Mpho,
We can confirm that your request was actioned and
all correspondence was emailed to your registered email address.
Kind Regards
The Wonga Team.
We can confirm that your request was actioned and
all correspondence was emailed to your registered email address.
Kind Regards
The Wonga Team.
MP
Mpho P's updateReviewer Update
15 Dec 2020, 10:43I am currently on my emails and still nothing received please check if you have the correct email address ***
The latest response I received from experian was the I get the name of the person responsible that sent the update request. Please check Facebook for the response attached
The latest response I received from experian was the I get the name of the person responsible that sent the update request. Please check Facebook for the response attached
MP
Mpho P's update15 Dec 2020, 10:43
Reviewer Update
I am currently on my emails and still nothing received please check if you have the correct email address ***
The latest response I received from experian was the I get the name of the person responsible that sent the update request. Please check Facebook for the response attached
The latest response I received from experian was the I get the name of the person responsible that sent the update request. Please check Facebook for the response attached
MP
Mpho P's updateReviewer Update
15 Dec 2020, 11:36Can I get a response on the above please
MP
Mpho P's update15 Dec 2020, 11:36
Reviewer Update
Can I get a response on the above please
Wonga's replyOfficial
15 Dec 2020, 12:22Hi Mpho,
The email that was sent was from ***.
We have sent an email and all correspondence to your registered email
address. The Hello Peter platform does not review the email address you are
confirming on this platform and is greyed out.
You are more than welcome to send a email and we will respond
and attach all email responses.
Kind Regards
The Wonga Team.
The email that was sent was from ***.
We have sent an email and all correspondence to your registered email
address. The Hello Peter platform does not review the email address you are
confirming on this platform and is greyed out.
You are more than welcome to send a email and we will respond
and attach all email responses.
Kind Regards
The Wonga Team.
Wonga's reply15 Dec 2020, 12:22
Official
Hi Mpho,
The email that was sent was from ***.
We have sent an email and all correspondence to your registered email
address. The Hello Peter platform does not review the email address you are
confirming on this platform and is greyed out.
You are more than welcome to send a email and we will respond
and attach all email responses.
Kind Regards
The Wonga Team.
The email that was sent was from ***.
We have sent an email and all correspondence to your registered email
address. The Hello Peter platform does not review the email address you are
confirming on this platform and is greyed out.
You are more than welcome to send a email and we will respond
and attach all email responses.
Kind Regards
The Wonga Team.
MP
Mpho P's updateReviewer Update
15 Dec 2020, 14:06I have sent correspondence again on Facebook,the update is sent to XDs and Transunion.Experain and compuscan are requesting that the request is sent directly to them by your team as nothing received.I forwarded the screenshot of the response .The email address.
MP
Mpho P's update15 Dec 2020, 14:06
Reviewer Update
I have sent correspondence again on Facebook,the update is sent to XDs and Transunion.Experain and compuscan are requesting that the request is sent directly to them by your team as nothing received.I forwarded the screenshot of the response .The email address.
MP
Mpho P's updateReviewer Update
15 Dec 2020, 14:08The managers email address is ***,please also cc me and advise when this can be done as it is urgent .I am busy with a bond application
MP
Mpho P's update15 Dec 2020, 14:08
Reviewer Update
The managers email address is ***,please also cc me and advise when this can be done as it is urgent .I am busy with a bond application