JM
Jeandré Maritz
1 reviews | Active since Oct 2019
02 Jul 2021, 08:14
Disgusting Service
I am extremely disappointed with the service received from Wonga. The outstanding balance on my account was R2668.00, so I made a payment of R2700.00 on the 23rd of June to settle this account. I sent through the POP and received confirmation that this will be allocated towards my account. It has been over a week and the payment has still not been allocated. My outstanding balance is now R2743.00, because of this. This is unacceptable. I expect this amount to be settled and the account closed.
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Wonga's replyOfficial
05 Jul 2021, 09:16Hi Jeandre,
We sincerely apologize for the delay in responses as our contact center has been
experiencing very high volumes.
We have reviewed what transpired on your account and can confirm that the two
R200 payments was allocated to your Wonga account.
The payment of R2700 was escalated to our finance team to manually allocate the payment
to your account.
We have attached the proof of payment and have marked the update request as urgent.
Once your payment has been allocated will any additional fees be waived and we will
close and update your ITC profile and email you a paid up letter.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the delay in responses as our contact center has been
experiencing very high volumes.
We have reviewed what transpired on your account and can confirm that the two
R200 payments was allocated to your Wonga account.
The payment of R2700 was escalated to our finance team to manually allocate the payment
to your account.
We have attached the proof of payment and have marked the update request as urgent.
Once your payment has been allocated will any additional fees be waived and we will
close and update your ITC profile and email you a paid up letter.
Thank you for your patience.
The Wonga Team.
Wonga's reply05 Jul 2021, 09:16
Official
Hi Jeandre,
We sincerely apologize for the delay in responses as our contact center has been
experiencing very high volumes.
We have reviewed what transpired on your account and can confirm that the two
R200 payments was allocated to your Wonga account.
The payment of R2700 was escalated to our finance team to manually allocate the payment
to your account.
We have attached the proof of payment and have marked the update request as urgent.
Once your payment has been allocated will any additional fees be waived and we will
close and update your ITC profile and email you a paid up letter.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the delay in responses as our contact center has been
experiencing very high volumes.
We have reviewed what transpired on your account and can confirm that the two
R200 payments was allocated to your Wonga account.
The payment of R2700 was escalated to our finance team to manually allocate the payment
to your account.
We have attached the proof of payment and have marked the update request as urgent.
Once your payment has been allocated will any additional fees be waived and we will
close and update your ITC profile and email you a paid up letter.
Thank you for your patience.
The Wonga Team.