MT
Matthew T

1 reviews | Active since May 2018

10 Apr 2019, 09:47

Disgusting practices from this short term credit provider

During a time of financial instability last year I took out temporary loans from Wonga on a monthly basis for a few months. Over the past 10 months I have made sure I pay all of my accounts on time and for some reason have not been able to obtain credit from anyone and, until now, could not figure out why. I was informed today by Absa that Wonga have still not, since August last year, updated my credit profile to reflect that my account with Wonga was paid up, event though I paid them in full and haven't used them since August!

They are clearly doing this so that I am forced to continue using them and cannot credit at a reasonable interest rate from elsewhere. This is a disgusting practice and these people should not be allowed to operate in this country! I am convinced that this was done intentionally as I have seen the exact same thing on my profile from Boodle, their competitor (Which I will write a separate review for).

0
Replies (2)
Wonga
Wonga's reply11 Apr 2019, 12:11
Official
Hi Matthew,

We're sorry to hear that your credit profile has not been updated after you've settled your loan.

Sonja from our Customer Resolutions team have contacted you, however, we've been unable to get hold of you.

Kindly provide us with a preferred call back time and contact number so we can resolve your complaint.

Thank You
The Wonga Team
MT
Matthew T's update11 Apr 2019, 13:25
Reviewer Update
You can call any time before 4pm