DISGUSTING MISINFORMED AGENTS , MISINFORMING CLIENTS

I am frustrated with the service I have gotten from wonga. My account was handed over to HTN attorneys I made payment on the 31st of May , another payment on The 8th of June I battled to get the balance on my account from HTN because they supposedly only collect arrears I called wonga and they told me they cannot give me any balances because the account is currently with HTN attorneys after atleast 10 calls with HTN i finally made payment of the balance on the 10th of June I was promised by HTN that they would escalte and allocate my payments by Friday and I would receive a paid up letter from Wonga by Friday. I have been taken back and forth by Wonga with time frames. My account has been "escalated " since last week Tuesday to date even after my account has been cleared I still cannot get a paid up letter because my payments have not been allocated, from being told to wait 48 hours on Tuesday to being told it take 7 working days and someone else telling me to send proof of payment and payments will be allocated within 72 hours once they have escalated. I sent proof of payment last week Wednesday already and I called again this morning to be told the only payment reflecting is that of 31sth of May is reflecting on the wonga Portal when HTN told me all my payments have been allocated on the WONGA portal and to give wonga until Monday to receieve a paid up letter. I am extremely frustrated I sit on the phone daily with your agents and NEVER get the help I need. I battle to find out how much I owe and battle to know I how long Il have my account cleared because apparently NOBODY knows what your actual turn around times are. I requested to speak to someone at a managerial level and the agent I spoke to yesterday told me he cant transfer calls and cannot give me any contact number to escalate my concerns. Your service is disgusting!!!!