Disgusting client service.

I took a loan as usual with a trusted lender, never had any issues before using thier services, always got a loan approved ect ect....

So as usual took a loan in August and come end of September I had some extra funds so decided to pay the loan up completely, visited my account online and got a settlement balance with reference number ect to use when making that payment.

The most shocking thing is that you can never speak to a person when calling them, they keep refering you back to thier website or have a machine instructing you to do absolutely useless things.

It's been over a week now and my account has not been updated regarding the payment and the debit order for end of the month is still valid.

I have emailed them the immediate proof of payment, nothing, emailed them for feed back, nothing. Emailed again for feedback as you can never get hold of anyone on a telephone line and guess what ? Still nothing.

Absolutely shocking service, zero regard for people whatsoever. I'm dumbfounded that this is how they treat thier clients, reading other reviews now I see this is not the 1st time you guys are doing this to people.