AM
AKhona M

1 reviews | Active since Jul 2011

04 May 2022, 17:24

disgusting and extremely poor service

I cannot express how annoyed i am with wonga , i had to accounts which one was paid up and I was provided with a paid up letter - I was left with one which was handed over to two companies , as per the one company the account is paid up however i keep getting calls from another advising the account was handed to them and that i still owed , this has been going on for far too long and i am getting extremely frustrated at the slow response and the automated emails i keep getting , i need this resolved ASAP otherwise I will take it a step further .

0
Replies (22)
Wonga
Wonga's reply05 May 2022, 08:01
Official
Hi AKhona,

We sincerely apologize for the inconvenience caused.

We have reviewed what transpired on your Wonga account and can confirm 

that both loan accounts  ***  and  *** was ceded to 

The Nimble group ( Norman Bisset and Associates ).

Once your loan is ceded, Wonga unfortunately cannot assist you in any way.

We have escalated your account and arranged that a senior consultant 

at Norman Bisset and Associates contacts you an explain in detail 

what amounts has been paid and what the outstanding balances are.

If one of the 2 loans is settled, Norman Bisset and Associates needs to issue 

you a paid up letter and update your ITC profile at the credit bureau.

Thank you for you patience.

The Wonga Team.
AM
AKhona M's update10 May 2022, 17:12
Reviewer Update
This is not the response I was waiting - I am getting no assistance at all .

Infact I doubt you have read to understand -I have one account with Wonga , why is it with two collections companies - if you say it is not your issue than who should be dealing this -Also I have not received any call from any person regarding this
Wonga
Wonga's reply11 May 2022, 08:28
Official
Hi AKhona,

Thank you for your response.

We have explained in detail how our collections process works and have 

attached both loan account numbers explaining what loans was ceded to the Nimble group.

We have escalated your account and have marked the request as urgent and can 

assure you that a senior consultant at Norman Bissett and Associates will contact you.

We have received correspondence from the Nimble group that the call back 

request will be actioned.

Thank you for your patience.

The Wonga Team.
AM
AKhona M's update15 May 2022, 08:35
Reviewer Update
I am convinced I am responding to someone who has no clue of what is going - infact I doubt you even looked into the matter - The response you provide contradict in many ways .



The account *** was paid up and a account closure letter was sent by a Wonga consultant on the 28/10/2021 , I am looking at the letter as I type - you have mentioned that Norman and Bisset is heading this account which is totally wrong because the attorneys for this were VVM and that account was paid up around August or before in 2021-so this now proves to me that this was not updated on the bureau.

You have failed to follow through this complaint by merely coping and pasting your responses instead of doing an investigation on the matter .

My complain was regarding the other account which has handed to two different companies ( Norman Bisset and Shapiro Shaik ) Now you tell me what is going on , this has nothing to do with attorneys but everything to do with Wonga , aslo on the 04/04/2022 I was told that my account *** was paid up and that I would get a paid up letter in 21 days ...


I am extremely frustrated ,more so because i am trying to get my credit in order but Wonga keeps messing up - I Now need a Senior complaints consulant to deal with this and I need this fixed on the bureau ...ASAP
AM
AKhona M's update15 May 2022, 08:43
Reviewer Update
NOTE : I have read the letter and infact Loan *** was paid in full as at 2020-04-30 , now u tell me - all this time and to date i still must deal with such - I will be glad to forward the letter that one of your colleagues forwarded to me
Wonga
Wonga's reply15 May 2022, 09:41
Official
Hi AKhona,

Thank you for your response.

We can confirm that Wonga has different internal debt collections agencies 

that collects on Wonga's behalf.

Your account is no longer being managed internally due to the length of time your 

account was overdue and was ceded to Norman Bisset and Associates.

VVM, SSDA, was our internal debt collections agency and as soon as your 

account is overdue for a certain period, your loan gets ceded and is no 

longer with the Wonga group or any of our internal debt collections agencies.

As mentioned in all our previous posts, we have escalated your account 

to The Nimble group and have mentioned that a senior consult 

will be in contact with you.

Wonga unfortunately cannot assist you in any way as your loan is no longer 

being managed by Wonga and was ceded to Norman Bisset and Associates.

Everything will be explained to you in detail and they will resolve your 

query.

Kind Regards 

The Wonga Team.
Wonga
Wonga's reply15 May 2022, 09:41
Official
Hi AKhona,

Thank you for your response.

We can confirm that Wonga has different internal debt collections agencies 

that collects on Wonga's behalf.

Your account is no longer being managed internally due to the length of time your 

account was overdue and was ceded to Norman Bisset and Associates.

VVM, SSDA, was our internal debt collections agency and as soon as your 

account is overdue for a certain period, your loan gets ceded and is no 

longer with the Wonga group or any of our internal debt collections agencies.

As mentioned in all our previous posts, we have escalated your account 

to The Nimble group and have mentioned that a senior consult 

will be in contact with you.

Wonga unfortunately cannot assist you in any way as your loan is no longer 

being managed by Wonga and was ceded to Norman Bisset and Associates.

Everything will be explained to you in detail and they will resolve your 

query.

Kind Regards 

The Wonga Team.
AM
AKhona M's update15 May 2022, 09:48
Reviewer Update
My dear , you are reading to respond and not understand

ACCOUNT NUMBER *** IS CLOSED !!!!!!! I HAVE AN ACCOUNT CLOSURE LETTER WHICH WAS ISSUED LAST YEAR In October


I only have an issue with *** which was dealt with by SSDA which I await a letter for as it was also settled

What is so difficult to understand ...Please get a manager to call me , this is really getting out of hand . and I am tired of going back and forth with one matter with a person who does not understand .

AM
AKhona M's update15 May 2022, 09:56
Reviewer Update
This is becomimg a major concern , how do you cede an account that is paid up and closed , and letter provided ( *** ) ...What is going on

And ( *** ) I was advised i was settled and awaiting a settlement letter ... Infacat how was this ceded when the account is paid up ???? what on earth is going on with Wonga

I need this matter looked into NOW
AM
AKhona M's update15 May 2022, 10:43
Reviewer Update
Also what is now most disturbing is that I keep advising you the one account was settled , closed and letter provided -not once did you request for the letter , instead you tell me the account is ceded - how when its paid up and closed and confirmation received by Wonga (Letter )
Wonga
Wonga's reply15 May 2022, 12:57
Official
Hi AKhona,

Thank you for your response.

We have escalated your account and will be contacted by a Manager.

Thank you for your patience.

The Wonga Team.
AM
AKhona M's update15 May 2022, 12:59
Reviewer Update
Thank you .
Wonga
Wonga's reply16 May 2022, 09:30
Official
Hi AKhona,

You're welcome.

We can confirm that management will contact you shortly.

Kind regards,

The Wonga Team.
AM
AKhona M's update17 May 2022, 17:14
Reviewer Update
Hi I requested that Norman Bisset and Associates to send me an email regarding the remaining account balance- I would like to pay this by COB 18/05/2022- I have still not received any email
Wonga
Wonga's reply18 May 2022, 08:12
Official
Hi AKhona,

Thank you for your response.

We have escalated your account to The Nimble Group,

and have requested that they email you a settlement letter.

Kind Regards,

The Wonga Team.

AM
AKhona M's update19 May 2022, 17:24
Reviewer Update
I requested this two days ago - its the 19th and no email , it was a very clear request but no service .

This is now becoming an irritation in my life - I just want to pay and be done with you guys , what is so hard about this request honestly - PLEASE EMAIL THE SETTLEMENT LETTER
AM
AKhona M's update19 May 2022, 17:24
Reviewer Update
***
Wonga
Wonga's reply20 May 2022, 10:20
Official
Hi Akhona,

Thank you for your response.

We can confirm that a senior consultant from Nimble has tried to contact you but unfortunately could not get hold of you.

Kindly provide us with a contact number and the best possible time to give you a call.

Kind Regards,

The Wonga Team.
AM
AKhona M's update24 May 2022, 17:07
Reviewer Update
Hi

A consultant made contact with me - and I managed to settle the account , but right now im trying to get an email address to send the Proof - I have sent it to Wonga and would like the attorneys email in order to have all of this closed and finalised
Wonga
Wonga's reply25 May 2022, 12:46
Official
Hi Akhona,

Thank you for your response.

Please email The Nimble Group at  ***.

Kind Regards,

The Wonga Team.
AM
AKhona M's update25 May 2022, 17:23
Reviewer Update

Hi ,

The email address you have provided is in Stars , I think is for Privacy purposes ....Please send me the email address to ***
Wonga
Wonga's reply26 May 2022, 08:00
Official
Hi AKhona,

Thank you for your response.

We can confirm that we have emailed you the Nimble Group's email address.

Kind Regards,

The Wonga Team.