CH
Chadley H

1 reviews | Active since Mar 2022

12 Jul 2024, 12:42

Disgusted at the Services Provided my Wonga

As a paying customer I am beyond breaking point

The financial service Wonga has been failure on my end to say the lease

I have been fighting, emailing , calling and escalating my matter for the past 2 and a half year and still I have gotten no joy out of it

Wonga has not only affected my credit profit negatively but also affected my credibility to apply for any store/credit cards.

Wonga has been treating me as a customer so unfairly that I don’t know what to do anymore.

I have been ****** to be honest.

I have spoken to more than 10 people and this is agents and a team leader promising me feedback but I have had no email correspondence, no sms and I always need load airtime to call their offices they never call me

I am disgusted in the services provided by the company and would like my matter to be correct immediately

0
Replies (3)
Wonga
Wonga's reply12 Jul 2024, 12:54
Official
Hi Chadley 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your 13-digit SA ID number so we may assist further.

Thanks,
The Wonga Team

Wonga
Wonga's reply23 Jul 2024, 17:03
Official
Hi Chadley 

Thank-you for your message and confirming your details. 
We have reviewed your account. 

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry. 

Thanks,
The Wonga Team

Wonga
Wonga's reply30 Jul 2024, 12:08
Official
Hi Chadley 

Thank-you for your message. 

It looks like you have recently been contacted by one of our team members.

They are actively working on your complaint and will be in touch with you again soon.


Thanks,
The Wonga Team