TK
Tshiamo K
1 reviews | Active since Jan 2024
01 Jan 2025, 14:51
Disfunctional website and instructions
This website is so confusing.
First, I app**** for a loan for which I wanted to upload my pay slip as my proof of income but the website won't process my document. And then I tried the other method of sending my statement and still nothing. Their instructions are confusing and the website is disfunctional.
Knowing how these people would blame the user and I know they would blame me for this but if someone from customer care is reading then they should follow their own instructions after logining in to upload the necessary documents and see if you can make sense of them because this website is not operating the way it should.
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Replies (3)0
Replies (3)TK
Tshiamo K's updateReviewer Update
02 Jan 2025, 11:33I did upload a pdf file and it was unlocked but still nothing. You just proved me right about blaming the user. Please get your facts straight before coming to me.
TK
Tshiamo K's update02 Jan 2025, 11:33
Reviewer Update
I did upload a pdf file and it was unlocked but still nothing. You just proved me right about blaming the user. Please get your facts straight before coming to me.
Wonga's replyOfficial
02 Jan 2025, 13:23Hi Tshiamo
We understand that the application process can be frustrating at times and we try our best to make our application journey easy and convenient for our customers.
We have double checked both your applications and can confirm that you have uploaded a screenshot of you statement in picture format.
Unfortunately, our application team is currently not able to accept this format
If you would still like to use our services, please reach out to us on 0861-966-421and we will be happy to guide you and assist to make your application experience smooth.
Kind Regards
The Wonga Team
We understand that the application process can be frustrating at times and we try our best to make our application journey easy and convenient for our customers.
We have double checked both your applications and can confirm that you have uploaded a screenshot of you statement in picture format.
Unfortunately, our application team is currently not able to accept this format
If you would still like to use our services, please reach out to us on 0861-966-421and we will be happy to guide you and assist to make your application experience smooth.
Kind Regards
The Wonga Team
Best regards,
Wonga's reply02 Jan 2025, 13:23
Official
Hi Tshiamo
We understand that the application process can be frustrating at times and we try our best to make our application journey easy and convenient for our customers.
We have double checked both your applications and can confirm that you have uploaded a screenshot of you statement in picture format.
Unfortunately, our application team is currently not able to accept this format
If you would still like to use our services, please reach out to us on 0861-966-421and we will be happy to guide you and assist to make your application experience smooth.
Kind Regards
The Wonga Team
We understand that the application process can be frustrating at times and we try our best to make our application journey easy and convenient for our customers.
We have double checked both your applications and can confirm that you have uploaded a screenshot of you statement in picture format.
Unfortunately, our application team is currently not able to accept this format
If you would still like to use our services, please reach out to us on 0861-966-421and we will be happy to guide you and assist to make your application experience smooth.
Kind Regards
The Wonga Team
Best regards,
TK
Tshiamo K's updateReviewer Update
18 Feb 2026, 21:18I checked the format of the document and it was a pdf. It's your system that kept changing it to a screenshot. Please fix your website before you try to discredi me.
TK
Tshiamo K's update18 Feb 2026, 21:18
Reviewer Update
I checked the format of the document and it was a pdf. It's your system that kept changing it to a screenshot. Please fix your website before you try to discredi me.