PD
Palesa D
1 reviews | Active since Jan 2021
22 Jan 2021, 14:04
Disappointed with your service!!
I had paid off my debt with wonga loan in November 2020 and still they don't bother updating ITC as the account paid off and closed. Can i please have my paid up letter and also update on ITC !!
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Replies (2)0
Replies (2)
Wonga's replyOfficial
22 Jan 2021, 14:09Hi Palesa,
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number to access your account
and investigate why your ITC profile has not updated.
Once you settle your loan an automated response gets sent to all
credit bureaus to have your ITC profile updated and it is unknown
if the credit bureaus has any backlogs.
We can assure you that your query will be resolved.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number to access your account
and investigate why your ITC profile has not updated.
Once you settle your loan an automated response gets sent to all
credit bureaus to have your ITC profile updated and it is unknown
if the credit bureaus has any backlogs.
We can assure you that your query will be resolved.
Thank you for your patience.
The Wonga Team.
Wonga's reply22 Jan 2021, 14:09
Official
Hi Palesa,
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number to access your account
and investigate why your ITC profile has not updated.
Once you settle your loan an automated response gets sent to all
credit bureaus to have your ITC profile updated and it is unknown
if the credit bureaus has any backlogs.
We can assure you that your query will be resolved.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number to access your account
and investigate why your ITC profile has not updated.
Once you settle your loan an automated response gets sent to all
credit bureaus to have your ITC profile updated and it is unknown
if the credit bureaus has any backlogs.
We can assure you that your query will be resolved.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
22 Jan 2021, 15:16Hi Palesa,
We've reviewed your account and can confirm that our finance team
has emailed you a paid up letter to your registered email address.
We have re-escalated your details to all credit bureaus to have your ITC profile
updated and it is unknow of they have a backlog with their updates.
Thank you for your patience.
The Wonga Team.
We've reviewed your account and can confirm that our finance team
has emailed you a paid up letter to your registered email address.
We have re-escalated your details to all credit bureaus to have your ITC profile
updated and it is unknow of they have a backlog with their updates.
Thank you for your patience.
The Wonga Team.
Wonga's reply22 Jan 2021, 15:16
Official
Hi Palesa,
We've reviewed your account and can confirm that our finance team
has emailed you a paid up letter to your registered email address.
We have re-escalated your details to all credit bureaus to have your ITC profile
updated and it is unknow of they have a backlog with their updates.
Thank you for your patience.
The Wonga Team.
We've reviewed your account and can confirm that our finance team
has emailed you a paid up letter to your registered email address.
We have re-escalated your details to all credit bureaus to have your ITC profile
updated and it is unknow of they have a backlog with their updates.
Thank you for your patience.
The Wonga Team.