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JR
J R

1 reviews | Active since Feb 2026

27 Feb 2026, 16:43

Disappointed

I approved a debi check this morning on the wonga app it says waiting debicheck approval. On my bank app its approved. What is happening. I really need the funds. Yoh

0
Replies (8)
Wonga
Wonga's reply27 Feb 2026, 16:47
Official
Hi J,

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please note that we are aware of the issue affecting debicheck mandates, this is unfortunately due to an issue with Capitec.

Thanks,The Wonga Team
JR
J R's update28 Feb 2026, 09:06
Reviewer Update
Hi when are you resending a debicheck mandate? I mean its 24 hour later this still isn't resolved? Please assist me in this regard?
JR
J R's update28 Feb 2026, 09:15
Reviewer Update
I called so many times yesterday I even called today they told me its escalated I should call back this morning for you to resend the debicheck I called back this morning you said it will be escalated.how is this good service after I was promised this morning the debicheck will be resent?
Wonga
Wonga's reply02 Mar 2026, 08:29
Official
Hi J

We are very sorry for the frustrating experience. This issue was unfortunately due to technical issues at Capitec and as a result there was no way for us to resend the Debi check mandate. 

Regards
The Wonga Team
JR
J R's update02 Mar 2026, 09:02
Reviewer Update
So how will this be resolved? I got an sms from you friday evening saying you will resend mandates the following morning. Its already monday? Are you going to cancel the application or how much longer will this be going on. Really need the funds and it seems like theres no urgency
JR
J R's update02 Mar 2026, 09:04
Reviewer Update
So many tickets were logges for me. I even spoke to an agent again today she says it will be resolved today otherwise theres nothing you can do. I need to speam to my bank. My bank doesnt have an answer for me. I dont know what to do. Will the debicheck be resent today or what is actuallt happening. What if you cancel applications and have people reapply? I dont know what is the actual workaround on your end?
JR
J R's update02 Mar 2026, 09:17
Reviewer Update
I called capitec they told me its been accepted on their end and they cant resend debichecks because its active on their side. They cant do anything else for me. Their system is up and running.im so stressed i dont know im going to have debit orders going off and you guys havent even paid or approved this thing. I really need help. What do i do? I cant keep waiting
Wonga
Wonga's reply02 Mar 2026, 12:37
Official
Hi J,

According to our records, your loan was successfully disbursed this morning as the issue with Capitec was resolved.

Please confirm if you have received the funds.
Thanks,The Wonga Team