Disappointed

I have been trying to speak to your agent in wonga but then it goes to automated machine then drops. I am unhappy with your service. I have app**** for a loan and I am debited every month I have.never missed a payment . According to me my debit order date is the 25th of everymonth , yesterday I got an sms that my account is handed over to Nimble and that I skipped a payment. Mind you yesterday was on the 23th and I was paid today and money was debited by you guys. I got another small from nimble that I am owing. Please clarify this and contact me as soon as possible