Delete my personal information
I have a wonga online profile and I intend not to use it in future for my own personal reasons, I have asked wonga to delete my profile and my data. They say "they cannot de-activate my profile" why the ****? Fine, keep some data since you will want to spam me in future with offers OR not, but do something simple like delete my login details. Ideally I want you guys to get rid of me on your systems.
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Replies (4)
Wonga's replyOfficial
24 Jun 2019, 08:11Hi Godfrey,
We're sorry but cannot delete your details as we need to keep them for our own record purposes and as part of our anti-***** measures.
Any data submitted is subject to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private.
We take the security of your data very seriously. The only person able to access your details is you.
Sonja from our Customer Resolutions team will contact you immediately and explain this process to you in detail.
Thank You
The Wonga team
We're sorry but cannot delete your details as we need to keep them for our own record purposes and as part of our anti-***** measures.
Any data submitted is subject to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private.
We take the security of your data very seriously. The only person able to access your details is you.
Sonja from our Customer Resolutions team will contact you immediately and explain this process to you in detail.
Thank You
The Wonga team
Best regards,
Wonga's reply24 Jun 2019, 08:11
Official
Hi Godfrey,
We're sorry but cannot delete your details as we need to keep them for our own record purposes and as part of our anti-***** measures.
Any data submitted is subject to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private.
We take the security of your data very seriously. The only person able to access your details is you.
Sonja from our Customer Resolutions team will contact you immediately and explain this process to you in detail.
Thank You
The Wonga team
We're sorry but cannot delete your details as we need to keep them for our own record purposes and as part of our anti-***** measures.
Any data submitted is subject to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ('ECT Act'), which govern your right to having your personal information kept private.
We take the security of your data very seriously. The only person able to access your details is you.
Sonja from our Customer Resolutions team will contact you immediately and explain this process to you in detail.
Thank You
The Wonga team
Best regards,
Wonga's replyOfficial
24 Jun 2019, 13:58 Thank you for chatting to Victoria.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service.
Have a great day further.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service.
Have a great day further.
Best regards,
Wonga's reply24 Jun 2019, 13:58
Official
Thank you for chatting to Victoria.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service.
Have a great day further.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service.
Have a great day further.
Best regards,
's updateReviewer Update
24 Jun 2019, 14:45Thank you so much, received the most pleasant call. Every was explained to me and I am very happy.
's update24 Jun 2019, 14:45
Reviewer Update
Thank you so much, received the most pleasant call. Every was explained to me and I am very happy.
Wonga's replyOfficial
24 Jun 2019, 15:02We're thrilled that your happy with the outcome.
Kindly re-rate our service.
Kindly re-rate our service.
Best regards,
Wonga's reply24 Jun 2019, 15:02
Official
We're thrilled that your happy with the outcome.
Kindly re-rate our service.
Kindly re-rate our service.
Best regards,