SB
Soukaina B
1 reviews | Active since Oct 2019
24 May 2022, 08:28
Delayed service with no feedback at all or update
i have a transaction that is pending release since yesterday (23rd May) @ 9 am .. i have already approved the debi mandate but till now it shows its waiting for me to approve with type of update could i please get some urgent feedback or have some type of mechanism that will allow clients to see detailed progress when they log in as it just shows pending.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
24 May 2022, 08:51Hi Sokayna,
We sincerely apologize for the inconvenience caused.
We can confirm that each Wonga application is individually assessed and
100% automated.
The Debi check process can take up to 24 hours depending on the
acceptance time and when the Debi check mandate is sent back to Wonga.
We can confirm that your current application status is still pending
and we are awaiting on the mandate to reflect on our end.
Once the acceptance of the Debi check mandate has updated, will
Wonga send you an email with the outcome of your loan application.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that each Wonga application is individually assessed and
100% automated.
The Debi check process can take up to 24 hours depending on the
acceptance time and when the Debi check mandate is sent back to Wonga.
We can confirm that your current application status is still pending
and we are awaiting on the mandate to reflect on our end.
Once the acceptance of the Debi check mandate has updated, will
Wonga send you an email with the outcome of your loan application.
Thank you for your patience.
The Wonga Team.
Wonga's reply24 May 2022, 08:51
Official
Hi Sokayna,
We sincerely apologize for the inconvenience caused.
We can confirm that each Wonga application is individually assessed and
100% automated.
The Debi check process can take up to 24 hours depending on the
acceptance time and when the Debi check mandate is sent back to Wonga.
We can confirm that your current application status is still pending
and we are awaiting on the mandate to reflect on our end.
Once the acceptance of the Debi check mandate has updated, will
Wonga send you an email with the outcome of your loan application.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that each Wonga application is individually assessed and
100% automated.
The Debi check process can take up to 24 hours depending on the
acceptance time and when the Debi check mandate is sent back to Wonga.
We can confirm that your current application status is still pending
and we are awaiting on the mandate to reflect on our end.
Once the acceptance of the Debi check mandate has updated, will
Wonga send you an email with the outcome of your loan application.
Thank you for your patience.
The Wonga Team.
SB
Soukaina B's updateReviewer Update
27 May 2022, 09:15 absolutely BAD service !!! NO FEEDBACK TILL DATE NOTHING !!!!!! SINCE THE 23rd!! even sent the screenshots requireD !!!
SB
Soukaina B's update27 May 2022, 09:15
Reviewer Update
absolutely BAD service !!! NO FEEDBACK TILL DATE NOTHING !!!!!! SINCE THE 23rd!! even sent the screenshots requireD !!!
Wonga's replyOfficial
27 May 2022, 14:22Hi Sokayna,
Thank you for your response.
We humbly apologize for the inconvenience caused.
We can confirm that your application submitted on the
23-05-2022 was canceled as it has expired.
You are more than welcome to re-apply and immediately
accept the Debi check mandate.
The system is 100% automated and each application is individually assessed.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We humbly apologize for the inconvenience caused.
We can confirm that your application submitted on the
23-05-2022 was canceled as it has expired.
You are more than welcome to re-apply and immediately
accept the Debi check mandate.
The system is 100% automated and each application is individually assessed.
Thank you for your patience.
The Wonga Team.
Wonga's reply27 May 2022, 14:22
Official
Hi Sokayna,
Thank you for your response.
We humbly apologize for the inconvenience caused.
We can confirm that your application submitted on the
23-05-2022 was canceled as it has expired.
You are more than welcome to re-apply and immediately
accept the Debi check mandate.
The system is 100% automated and each application is individually assessed.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We humbly apologize for the inconvenience caused.
We can confirm that your application submitted on the
23-05-2022 was canceled as it has expired.
You are more than welcome to re-apply and immediately
accept the Debi check mandate.
The system is 100% automated and each application is individually assessed.
Thank you for your patience.
The Wonga Team.