Delay in updating my loan status on My app whereas proof payment is provided

Item: Wonga
Rating: 1
Author: Lindiwe M

I had a loan with them when it was time to repay the loan they block my access for repayment l ended up paying it straight to their bank account and l send them the proof of payment but still l haven't received my payout letter the loan still appear unpaid they don't respond their emails poor service at it's best my worry is month end they will still deduct again whereas l paid them.

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Replies (1)

Wonga's replyOfficial

11 Aug 2025, 09:24

Hi Lindiwe,

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Thank-you for making a manual payment into our bank account. Please note that we have introduced new quicker payment methods and we no-longer accept deposited payments from customers.

We have allocated your payment of R1360.00 to your Wonga account and your account will update during the course of the day

We hope this helps to solve your query

Thanks
The Wonga Team

Wonga's reply11 Aug 2025, 09:24

Official