NS
Nombulelo S
1 reviews | Active since Oct 2017
13 Aug 2021, 09:43
De*****ing clients
Took a loan with Wonga paid the account off in April , I have been sending them proof of payment however I am been taken from pillar to post . it has been 4 months now where i am asking them to update their details and close of my account however they are still saying i am owing them. Wonga and VVM collections are de*****ing clients were they will say pay the settlement fee and they are not updating their details on the system.
Helpful (0)
Replies (1)0
Replies (1)
Wonga's replyOfficial
13 Aug 2021, 10:17Hi Nombulelo,
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that our debt collections agency offered you a settlement discount of which you paid.
We have closed your account and can confirm that your details has been updated and
your account status reflects as closed and settled in full.
Our finance team has requested that your account be retrieved from
Norman Bissett and Associates and an urgent request has been sent to all credit bureaus to have
your ITC profile has been updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that our debt collections agency offered you a settlement discount of which you paid.
We have closed your account and can confirm that your details has been updated and
your account status reflects as closed and settled in full.
Our finance team has requested that your account be retrieved from
Norman Bissett and Associates and an urgent request has been sent to all credit bureaus to have
your ITC profile has been updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply13 Aug 2021, 10:17
Official
Hi Nombulelo,
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that our debt collections agency offered you a settlement discount of which you paid.
We have closed your account and can confirm that your details has been updated and
your account status reflects as closed and settled in full.
Our finance team has requested that your account be retrieved from
Norman Bissett and Associates and an urgent request has been sent to all credit bureaus to have
your ITC profile has been updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that our debt collections agency offered you a settlement discount of which you paid.
We have closed your account and can confirm that your details has been updated and
your account status reflects as closed and settled in full.
Our finance team has requested that your account be retrieved from
Norman Bissett and Associates and an urgent request has been sent to all credit bureaus to have
your ITC profile has been updated.
Thank you for your patience.
The Wonga Team.