DS
Daphne S
1 reviews | Active since Sept 2020
19 Sept 2020, 10:50
Debt review department & HTN Attorneys
Ten days have passed since my last complained regarding a wonga loan that I am only left with Under debt review. No one has said anything How long does it take for your debt review department to verify amounts paid to you and HTN Attorneys. I need to clear my name from debt review and only your company is left. Should i take this up with the Oumbudsman??
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
21 Sept 2020, 10:00Hi Daphne,
We humbly apologize for any inconvenience caused.
We will investigate why your and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
We humbly apologize for any inconvenience caused.
We will investigate why your and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
Wonga's reply21 Sept 2020, 10:00
Official
Hi Daphne,
We humbly apologize for any inconvenience caused.
We will investigate why your and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
We humbly apologize for any inconvenience caused.
We will investigate why your and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
Wonga's replyOfficial
21 Sept 2020, 10:18Hi Daphne,
We humbly apologize for any inconvenience caused.
We will investigate why your query and will resume with feedback before the close of business today.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We will investigate why your query and will resume with feedback before the close of business today.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Sept 2020, 10:18
Official
Hi Daphne,
We humbly apologize for any inconvenience caused.
We will investigate why your query and will resume with feedback before the close of business today.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We will investigate why your query and will resume with feedback before the close of business today.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
21 Sept 2020, 10:22 Hi Daphne,
We humbly apologize for any inconvenience caused.
We will investigate your query and will resume with feedback before the close of business today.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We will investigate your query and will resume with feedback before the close of business today.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Sept 2020, 10:22
Official
Hi Daphne,
We humbly apologize for any inconvenience caused.
We will investigate your query and will resume with feedback before the close of business today.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We will investigate your query and will resume with feedback before the close of business today.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
21 Sept 2020, 12:30Hi Daphne,
As discussed,
Could you kindly forward the confirmation of payment to *** in order for us to have the payment allocated to your account, please.
Thank you for your patience.
The Wonga Team.
As discussed,
Could you kindly forward the confirmation of payment to *** in order for us to have the payment allocated to your account, please.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Sept 2020, 12:30
Official
Hi Daphne,
As discussed,
Could you kindly forward the confirmation of payment to *** in order for us to have the payment allocated to your account, please.
Thank you for your patience.
The Wonga Team.
As discussed,
Could you kindly forward the confirmation of payment to *** in order for us to have the payment allocated to your account, please.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
21 Sept 2020, 14:41Hi Daphne
As discussed,
Kindly be informed the amount of R2,207,38 was allocated accordingly to your account.
Please be advised upon investigation I can confirm the account is in fact in arrears and has a balance of R1,647,78 outstanding.
If any additional payments were made towards the account kindly forward the confirmation of payment in order to have the payments allocated accordingly.
I hope you find the above in order.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Sept 2020, 14:41
Official
Hi Daphne
As discussed,
Kindly be informed the amount of R2,207,38 was allocated accordingly to your account.
Please be advised upon investigation I can confirm the account is in fact in arrears and has a balance of R1,647,78 outstanding.
If any additional payments were made towards the account kindly forward the confirmation of payment in order to have the payments allocated accordingly.
I hope you find the above in order.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
21 Sept 2020, 15:09Hi Daphne
You are welcome. Please be advised I have requested for your settlement letter.
Kindly be informed it will be sent to your respective email address before the close of business today.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Sept 2020, 15:09
Official
Hi Daphne
You are welcome. Please be advised I have requested for your settlement letter.
Kindly be informed it will be sent to your respective email address before the close of business today.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
22 Sept 2020, 09:46Good day Daphne
My apologise for the inconvenience caused.
Kindly be informed I have escalated this matter to our debt review team again, I was informed the settlement letter will be sent to you shortly.
Kind regards,
The Wonga Team.
My apologise for the inconvenience caused.
Kindly be informed I have escalated this matter to our debt review team again, I was informed the settlement letter will be sent to you shortly.
Kind regards,
The Wonga Team.
Wonga's reply22 Sept 2020, 09:46
Official
Good day Daphne
My apologise for the inconvenience caused.
Kindly be informed I have escalated this matter to our debt review team again, I was informed the settlement letter will be sent to you shortly.
Kind regards,
The Wonga Team.
My apologise for the inconvenience caused.
Kindly be informed I have escalated this matter to our debt review team again, I was informed the settlement letter will be sent to you shortly.
Kind regards,
The Wonga Team.