VN
Vuyokazi N
1 reviews | Active since Dec 2022
10 May 2025, 12:56
debt paid in full
early this year i requested my credit profile from Transunion, my greatest surprised Wonga is still on my profile, i paid them in full, I requested them to remove their name on my credit profile, their response was they cannot delete my details as they need to keep them for their own record purposes and as part of their anti-***** measures.
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Wonga's replyOfficial
12 May 2025, 09:46Hi Vuyokazi
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Thanks
The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Thanks
The Wonga Team
Wonga's reply12 May 2025, 09:46
Official
Hi Vuyokazi
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Thanks
The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Thanks
The Wonga Team