Debitted After Paying Off Loan with Ozow

Item: Wonga
Rating: 2
Author: Kira S

I've always had such a good experience with Wonga but recently I settled my last installment on my previous Wonga Loan earlier via Ozow Pay on Feb 22nd and still got debited on the 26th. I need to be refunded R1753.67 please.

I spoke with a kind lady yesterday on the phone and she said she would escalate the matter with my payment proof but received no notification that it has been escalated?

Helpful (0)

Replies (3)

Wonga's replyOfficial

28 Feb 2024, 15:19

Hi Kira,
Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please provide us with your registered name so that we can review your account and revert with feedback.

Thanks, The Wonga Team.

Wonga's reply28 Feb 2024, 15:19

Official

Kira S's updateReviewer Update

28 Feb 2024, 15:23

Just received an email of the refund. Thank you so much, Wonga!

Kira S's update28 Feb 2024, 15:23

Reviewer Update

Just received an email of the refund. Thank you so much, Wonga!

Wonga's replyOfficial

28 Feb 2024, 15:26

Hi Kira,
Thank you for confirming your details.

We are pleased to hear that our customer care team assisted with the refund.

Thanks, The Wonga Team.

Wonga's reply28 Feb 2024, 15:26

Official

Hi Kira,
Thank you for confirming your details.

We are pleased to hear that our customer care team assisted with the refund.

Thanks, The Wonga Team.