CM
Candice M
1 reviews | Active since Mar 2020
30 May 2022, 08:14
Debited Twice!!!!!
I am reviewing for the second time on one case, Wonga debited me twice and I was advised to send an email to Blake and Associates of which I did. Then Blake responded my email saying that my account is no longer with them I need to contact Wonga directly. I have sent an email to Wonga but I haven't received feedback not to mention the line, i have been on hold for more than an hour.
I need my refund back!!!
Helpful (0)
Replies (2)0
Replies (2)
Wonga's replyOfficial
30 May 2022, 09:22Hi Candice,
Thank you for your response.
Your previous Hello Peter complaint was lodged on Friday 27-05-2022, and we confirmed
that once Blakes and Associates pays the funds over to Wonga and both payments updates,
will our finance team process an Urgent refund.
We can confirm that we have escalated your account details to our internal collections team
and awaiting feedback.
Once your refund is processed, will we notify you once the refund has been actioned.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Your previous Hello Peter complaint was lodged on Friday 27-05-2022, and we confirmed
that once Blakes and Associates pays the funds over to Wonga and both payments updates,
will our finance team process an Urgent refund.
We can confirm that we have escalated your account details to our internal collections team
and awaiting feedback.
Once your refund is processed, will we notify you once the refund has been actioned.
Thank you for your patience.
The Wonga Team.
Wonga's reply30 May 2022, 09:22
Official
Hi Candice,
Thank you for your response.
Your previous Hello Peter complaint was lodged on Friday 27-05-2022, and we confirmed
that once Blakes and Associates pays the funds over to Wonga and both payments updates,
will our finance team process an Urgent refund.
We can confirm that we have escalated your account details to our internal collections team
and awaiting feedback.
Once your refund is processed, will we notify you once the refund has been actioned.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Your previous Hello Peter complaint was lodged on Friday 27-05-2022, and we confirmed
that once Blakes and Associates pays the funds over to Wonga and both payments updates,
will our finance team process an Urgent refund.
We can confirm that we have escalated your account details to our internal collections team
and awaiting feedback.
Once your refund is processed, will we notify you once the refund has been actioned.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
30 May 2022, 09:44Hi Candice,
We can confirm that our investigation is concluded.
Our finance team has processed your refund and the funds should
be available in the next 24-48 working hours depending on your bank.
Thank you for your patience.
The Wonga Team.
We can confirm that our investigation is concluded.
Our finance team has processed your refund and the funds should
be available in the next 24-48 working hours depending on your bank.
Thank you for your patience.
The Wonga Team.
Wonga's reply30 May 2022, 09:44
Official
Hi Candice,
We can confirm that our investigation is concluded.
Our finance team has processed your refund and the funds should
be available in the next 24-48 working hours depending on your bank.
Thank you for your patience.
The Wonga Team.
We can confirm that our investigation is concluded.
Our finance team has processed your refund and the funds should
be available in the next 24-48 working hours depending on your bank.
Thank you for your patience.
The Wonga Team.