Debited after account has been settled

Item: Wonga
Rating: 1
Author: Lorenzo H

So I've made a settlement payment using their banking details, I've clearly stipulations that's the full outstanding balance has been paid. They must not debit my account,I'll instead the must cancel the debit order. Today I get an sms that my account has been debit R1000 after I have already settled the account and I have received the paid up letter. I am so angry at wonga. Now my budget is short for the month. Kindly assist with thos matter.

Kind regards Lorenzo Harper

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Replies (2)

Wonga's replyOfficial

28 Feb 2025, 10:16

Hi Lorenzo

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered Name and Surname, your SA ID number and your registered email address so we may assist further.

Thanks,

The Wonga Team

Wonga's reply28 Feb 2025, 10:16

Official