CK
Charmaine K
1 reviews | Active since Aug 2016
19 Dec 2022, 15:31
Debit order put through on wrong dates
Wonga why do we sign a Debi check mandate for a debit order is you do not stick to that dates ????? You try to put a debit order through on the 15th of December I DO NOT GET PAID ON THE 15TH IT DOESNT MATTER WHAT MONTH OR SEASON IT IS !!!!!!! then the cherry on top you hand me over to your attorneys . what BS is that . Please get them off my back and stick to the payment date .
When did you become this bad !!!!!
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Wonga's replyOfficial
20 Dec 2022, 16:31Hi Charmaine,
We sincerely apologize for the inconvenience caused and understand your frustration.
We can confirm that your debit order for the month of December will be debited earlier than usual,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit dates.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused and understand your frustration.
We can confirm that your debit order for the month of December will be debited earlier than usual,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit dates.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply20 Dec 2022, 16:31
Official
Hi Charmaine,
We sincerely apologize for the inconvenience caused and understand your frustration.
We can confirm that your debit order for the month of December will be debited earlier than usual,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit dates.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused and understand your frustration.
We can confirm that your debit order for the month of December will be debited earlier than usual,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit dates.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
Best regards,