nC
neo C

1 reviews | Active since Dec 2017

29 Dec 2017, 10:35

Debit Order payment taken from my account yet im handed over

Wonga has collected there payment from my account, i reach out to them and speak to Ashley on their live chat, letting her know i cant seem to be able to apply for a loan and i am requesting a paid up letter. I am then told she cant give me a paid up letter as my account has been handed over. Why is the account handed over if they have debited my account and received the funds?

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Replies (1)
Wonga
Wonga's reply02 Jan 2018, 09:31
Official

Hi Neo

Thank you for talking with Sonja. We are glad that she was able to clear things up and explain exactly how the process works.

Feel free to contact Wonga, should you have any further questions or concerns. We are always here to help.

Happy New Year.

The Wonga Team