SG
Sithabile G
1 reviews | Active since Nov 2017
30 Jun 2019, 22:56
Debit Order for EARLY REPAYMENT not Processed
Good Day
I had wanted to repay my loan early, so i used the option to repay in full on the website.
On the 28th of June I requested the settlement amount and set up a debit order for the 29th of June. WHICH STILL HAS NOT GONE THROUGH!?!
May someone please URGENTLY assist me in this Regard!!!
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
01 Jul 2019, 08:06Hi Sithabile,
We're sorry to hear that your early debit order request has not gone through.
Sonja from our Customer Resolutions team will contact you immediately, so we can investigate this issue and resolve it for you.
Thank You
The Wonga Team
We're sorry to hear that your early debit order request has not gone through.
Sonja from our Customer Resolutions team will contact you immediately, so we can investigate this issue and resolve it for you.
Thank You
The Wonga Team
Wonga's reply01 Jul 2019, 08:06
Official
Hi Sithabile,
We're sorry to hear that your early debit order request has not gone through.
Sonja from our Customer Resolutions team will contact you immediately, so we can investigate this issue and resolve it for you.
Thank You
The Wonga Team
We're sorry to hear that your early debit order request has not gone through.
Sonja from our Customer Resolutions team will contact you immediately, so we can investigate this issue and resolve it for you.
Thank You
The Wonga Team
Wonga's replyOfficial
01 Jul 2019, 08:20We contacted you now on 2 occasions, however, the call disconnects on your end.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can resolve this issue.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can resolve this issue.
Wonga's reply01 Jul 2019, 08:20
Official
We contacted you now on 2 occasions, however, the call disconnects on your end.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can resolve this issue.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can resolve this issue.
Wonga's replyOfficial
01 Jul 2019, 13:47Thank you for chatting to Sonja.
We received your payment and updated your loan account with a "paid" and "closed" status.
Kindly re-rate our service.
We received your payment and updated your loan account with a "paid" and "closed" status.
Kindly re-rate our service.
Wonga's reply01 Jul 2019, 13:47
Official
Thank you for chatting to Sonja.
We received your payment and updated your loan account with a "paid" and "closed" status.
Kindly re-rate our service.
We received your payment and updated your loan account with a "paid" and "closed" status.
Kindly re-rate our service.
SG
Sithabile G's updateReviewer Update
01 Jul 2019, 14:17Thank You,
I will re-rate the service as soon as it has been updated on my side as well and I can view "paid" status.
Thank You so Much to Sonja for the Speedy and Professional response though !!
I will re-rate the service as soon as it has been updated on my side as well and I can view "paid" status.
Thank You so Much to Sonja for the Speedy and Professional response though !!
SG
Sithabile G's update01 Jul 2019, 14:17
Reviewer Update
Thank You,
I will re-rate the service as soon as it has been updated on my side as well and I can view "paid" status.
Thank You so Much to Sonja for the Speedy and Professional response though !!
I will re-rate the service as soon as it has been updated on my side as well and I can view "paid" status.
Thank You so Much to Sonja for the Speedy and Professional response though !!
Wonga's replyOfficial
01 Jul 2019, 14:24Please confirm what your "MyAccount" reflects?
Wonga's reply01 Jul 2019, 14:24
Official
Please confirm what your "MyAccount" reflects?
SG
Sithabile G's updateReviewer Update
01 Jul 2019, 15:01Thank You, Its sorted!
SG
Sithabile G's update01 Jul 2019, 15:01
Reviewer Update
Thank You, Its sorted!
Wonga's replyOfficial
01 Jul 2019, 15:03We're thrilled that your complaint has been resolved.
Kindly re-rate our service.
Have a great day further.
Kindly re-rate our service.
Have a great day further.
Wonga's reply01 Jul 2019, 15:03
Official
We're thrilled that your complaint has been resolved.
Kindly re-rate our service.
Have a great day further.
Kindly re-rate our service.
Have a great day further.