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MW
Monray W

1 reviews | Active since Oct 2018

26 Nov 2018, 13:09

Debit order ******

Good day you guys debited my money this morning and you guys still say i ow you guys no this is not on

0
Replies (3)
Wonga
Wonga's reply28 Nov 2018, 08:53
Official
Hi Monray,

We apologize for the delay in response.

We have been experiencing problems with not being able to view your complaint.

We're sorry to hear that your account has not been updated after your debit order went off your bank account.

Sonja from our Customer Resolutions team will contact you soon so we can resolve this issue for you.

Thank You
The Wonga Team

Best regards,

Wonga
Wonga's reply28 Nov 2018, 09:09
Official
Hi Monray,

Sonja from our Customer Resolutions team has contacted you twice, however, we're unable to get hold of you.

Please let us know whether you still require assistance or whether your issue has been resolved.

Thank You
The Wonga Team

Best regards,

Wonga
Wonga's reply03 Dec 2018, 11:23
Official
Hi Monray,

We have just received your email. Thank you for letting us know that your complaint has been resolved.

Kindly re-rate our service.

Have a great day further.

Thank You
The Wonga Team

Best regards,