RP
Rushdi P
1 reviews | Active since Dec 2022
14 Dec 2022, 11:25
Debit order changed without consent
My debit order was changed without consent to the 15th December but I only get paid on the 23rd. This is now affecting my credit profile and am so furious that we were just notified and not asked to confirm if it would be okay
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Wonga's replyOfficial
14 Dec 2022, 17:39Hi Rushdi,
We sincerely apologize for the inconvenience caused and understand your frustration.
We can confirm that your debit order for the month of December will be debited on the 14th,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit date.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused and understand your frustration.
We can confirm that your debit order for the month of December will be debited on the 14th,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit date.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
Wonga's reply14 Dec 2022, 17:39
Official
Hi Rushdi,
We sincerely apologize for the inconvenience caused and understand your frustration.
We can confirm that your debit order for the month of December will be debited on the 14th,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit date.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused and understand your frustration.
We can confirm that your debit order for the month of December will be debited on the 14th,
as per your loan agreement.
We have notified all our affected customers via sms and they had the opportunity to change their debit date.
Unfortunately, the time has lapse in order to change your debit order date.
Once again, we apologize for the inconvenience caused.
Thank you for your patience.
The Wonga Team.