BM
Buyiswa M
1 reviews | Active since Aug 2021
03 Aug 2021, 09:59
Customer Service MIA
I love Wonga finance SA and how convenient their loans are, however the customer service feels almost non-existant. I paid the existing balance of my loan beforehand using the OZow method on the site, which claims to be instant, however the balance is still the same.
I've called numerous times but calls go unanswered, I've emailed but only received an auto-response. The site also says it has a live-chat option for which I've searched high and low but can't find.
I honestly hate to give this review because other than my current complaint I've had a wonderful experience with this company.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
03 Aug 2021, 11:04Hi Buyiswa,
We're so sorry for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm that
your manual payment has not yet updated.
All manual payments takes up to 72 working hours to update even if you selected the
instant release option.
In the email you sent to our customer care team, you stipulated that you made the manual
payment yesterday, so your payment will be updated by Thursday the 05-08-2021.
Can you please email us your proof of payment to *** and
we will attach the proof of payment to your account.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm that
your manual payment has not yet updated.
All manual payments takes up to 72 working hours to update even if you selected the
instant release option.
In the email you sent to our customer care team, you stipulated that you made the manual
payment yesterday, so your payment will be updated by Thursday the 05-08-2021.
Can you please email us your proof of payment to *** and
we will attach the proof of payment to your account.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Aug 2021, 11:04
Official
Hi Buyiswa,
We're so sorry for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm that
your manual payment has not yet updated.
All manual payments takes up to 72 working hours to update even if you selected the
instant release option.
In the email you sent to our customer care team, you stipulated that you made the manual
payment yesterday, so your payment will be updated by Thursday the 05-08-2021.
Can you please email us your proof of payment to *** and
we will attach the proof of payment to your account.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm that
your manual payment has not yet updated.
All manual payments takes up to 72 working hours to update even if you selected the
instant release option.
In the email you sent to our customer care team, you stipulated that you made the manual
payment yesterday, so your payment will be updated by Thursday the 05-08-2021.
Can you please email us your proof of payment to *** and
we will attach the proof of payment to your account.
Thank you for your patience.
The Wonga Team.
BM
Buyiswa M's updateReviewer Update
03 Aug 2021, 13:39Hi there, thank you for your response. The email address to which you've asked me to send proof of payment seems to be blocked on your message. How do I get it?
BM
Buyiswa M's update03 Aug 2021, 13:39
Reviewer Update
Hi there, thank you for your response. The email address to which you've asked me to send proof of payment seems to be blocked on your message. How do I get it?
Wonga's replyOfficial
03 Aug 2021, 16:56Hi Buyiswa,
Please email it to *** or ***.
Thank you.
The Wonga Team.
Please email it to *** or ***.
Thank you.
The Wonga Team.
Wonga's reply03 Aug 2021, 16:56
Official
Hi Buyiswa,
Please email it to *** or ***.
Thank you.
The Wonga Team.
Please email it to *** or ***.
Thank you.
The Wonga Team.