ZZ
Zee Z
1 reviews | Active since Jan 2023
30 Jan 2023, 11:11
Customer Service doesnt exist
No customer service none what so ever.
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
30 Jan 2023, 11:29Hi Zee,
We sincerely apologize for the inconvenience caused.
We have tried contacting you with regards to your complaint.
Could you please provide us with the contact number that we can contact you on?
Once again, we apologize the inconvenience and hope we can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have tried contacting you with regards to your complaint.
Could you please provide us with the contact number that we can contact you on?
Once again, we apologize the inconvenience and hope we can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
Wonga's reply30 Jan 2023, 11:29
Official
Hi Zee,
We sincerely apologize for the inconvenience caused.
We have tried contacting you with regards to your complaint.
Could you please provide us with the contact number that we can contact you on?
Once again, we apologize the inconvenience and hope we can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have tried contacting you with regards to your complaint.
Could you please provide us with the contact number that we can contact you on?
Once again, we apologize the inconvenience and hope we can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
ZZ
Zee Z's updateReviewer Update
30 Jan 2023, 11:34Hi Wonga,
My number is ***.
My number is ***.
ZZ
Zee Z's update30 Jan 2023, 11:34
Reviewer Update
Hi Wonga,
My number is ***.
My number is ***.
ZZ
Zee Z's updateReviewer Update
30 Jan 2023, 12:45Hi Wonga,
Why dont you guys ever respond to your emails?
I paid a settlement amount towards my account using the Instant EFT with Ozow option last week. I then sent an email to the customer service for the funds to be allocated to my account but there was no response. I am not sure if you guys are aware but if there's still a balance in the account, interest accumulates. I then sent another email for assistance but again there was no response yet again. I sent again this morning an email. After that I noticed that the settlement amount was allocated but there was a balance outstanding because of the interest. Can you guys just fix this.
Why dont you guys ever respond to your emails?
I paid a settlement amount towards my account using the Instant EFT with Ozow option last week. I then sent an email to the customer service for the funds to be allocated to my account but there was no response. I am not sure if you guys are aware but if there's still a balance in the account, interest accumulates. I then sent another email for assistance but again there was no response yet again. I sent again this morning an email. After that I noticed that the settlement amount was allocated but there was a balance outstanding because of the interest. Can you guys just fix this.
ZZ
Zee Z's update30 Jan 2023, 12:45
Reviewer Update
Hi Wonga,
Why dont you guys ever respond to your emails?
I paid a settlement amount towards my account using the Instant EFT with Ozow option last week. I then sent an email to the customer service for the funds to be allocated to my account but there was no response. I am not sure if you guys are aware but if there's still a balance in the account, interest accumulates. I then sent another email for assistance but again there was no response yet again. I sent again this morning an email. After that I noticed that the settlement amount was allocated but there was a balance outstanding because of the interest. Can you guys just fix this.
Why dont you guys ever respond to your emails?
I paid a settlement amount towards my account using the Instant EFT with Ozow option last week. I then sent an email to the customer service for the funds to be allocated to my account but there was no response. I am not sure if you guys are aware but if there's still a balance in the account, interest accumulates. I then sent another email for assistance but again there was no response yet again. I sent again this morning an email. After that I noticed that the settlement amount was allocated but there was a balance outstanding because of the interest. Can you guys just fix this.
Wonga's replyOfficial
30 Jan 2023, 13:35Hi Zee,
Thank you for your response.
As per our telephonic conversation,
we can confirm that your payment has been allocated and your account has been updated.
As for the payment that was made today, please allow 48 working hours for the funds to reflect.
We can confirm that we have stopped the interest and fees from occurring for the next 7 days.
Thank you for your time and patience.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we can confirm that your payment has been allocated and your account has been updated.
As for the payment that was made today, please allow 48 working hours for the funds to reflect.
We can confirm that we have stopped the interest and fees from occurring for the next 7 days.
Thank you for your time and patience.
The Wonga Team.
Wonga's reply30 Jan 2023, 13:35
Official
Hi Zee,
Thank you for your response.
As per our telephonic conversation,
we can confirm that your payment has been allocated and your account has been updated.
As for the payment that was made today, please allow 48 working hours for the funds to reflect.
We can confirm that we have stopped the interest and fees from occurring for the next 7 days.
Thank you for your time and patience.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we can confirm that your payment has been allocated and your account has been updated.
As for the payment that was made today, please allow 48 working hours for the funds to reflect.
We can confirm that we have stopped the interest and fees from occurring for the next 7 days.
Thank you for your time and patience.
The Wonga Team.