Customer care service up to ****!!!

Item: Wonga
Rating: 1
Author: Delni B

Customer care is up to ****!!! This is the 2nd month that I've tried to move my debit order date. No one responded to my emails. After several emails the past 2 months they still run a debit order when there is insufficient funds. Resulting in R150 penalty fee from the bank. THIS IS NOT THE FIRST TIME. Feel like I should pay short to cover my banking costs. REVERSE the latest debit order ASAP!! It is time that customer care do their work properly

Helpful (0)

Replies (3)

Wonga's replyOfficial

20 Feb 2024, 15:50

Hi Delni,

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please provide us with your correct ID number and registered email address so that we may locate your account and assist further.

Thanks,The Wonga Team.

Wonga's reply20 Feb 2024, 15:50

Official

Wonga's replyOfficial

21 Feb 2024, 15:42

Hi Delni,

Thank you for confirming your registered email address. Please note that we need your valid number confirmed so we may assist you further.

Thanks,The Wonga Team.

Wonga's reply21 Feb 2024, 15:42

Official

Hi Delni,

Thank you for confirming your registered email address. Please note that we need your valid number confirmed so we may assist you further.

Thanks,The Wonga Team.

Wonga's replyOfficial

21 Feb 2024, 16:38

Hi Delni,

Please note that we need your valid identity number.

Thanks,The Wonga Team.

Wonga's reply21 Feb 2024, 16:38

Official

Hi Delni,

Please note that we need your valid identity number.

Thanks,The Wonga Team.