RT
Rudzani T
1 reviews | Active since Oct 2018
17 Nov 2020, 07:26
Crocks of note with integrity
Paid up my account on 21 September but till today no paid up letter received or even update on credit records. Being sent from pillar to post but no joy received
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
17 Nov 2020, 10:59Hi Rudzani,
We're so sorry for the delay as we are awaiting a response
from our Debt Collections Agency.
We have escalated your account with your previous Hello Peter complaint
and have re-escalated your details as we can assure you that your
query will be resolved as soon as we get confirmation from our
Collections agency.
Thank you for your patience.
The Wonga Team.
We're so sorry for the delay as we are awaiting a response
from our Debt Collections Agency.
We have escalated your account with your previous Hello Peter complaint
and have re-escalated your details as we can assure you that your
query will be resolved as soon as we get confirmation from our
Collections agency.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Nov 2020, 10:59
Official
Hi Rudzani,
We're so sorry for the delay as we are awaiting a response
from our Debt Collections Agency.
We have escalated your account with your previous Hello Peter complaint
and have re-escalated your details as we can assure you that your
query will be resolved as soon as we get confirmation from our
Collections agency.
Thank you for your patience.
The Wonga Team.
We're so sorry for the delay as we are awaiting a response
from our Debt Collections Agency.
We have escalated your account with your previous Hello Peter complaint
and have re-escalated your details as we can assure you that your
query will be resolved as soon as we get confirmation from our
Collections agency.
Thank you for your patience.
The Wonga Team.
RT
Rudzani T's updateReviewer Update
18 Nov 2020, 11:05Why when I contact the agency they tell me that the letter is to be provided by Wonga and not them?
RT
Rudzani T's update18 Nov 2020, 11:05
Reviewer Update
Why when I contact the agency they tell me that the letter is to be provided by Wonga and not them?
RT
Rudzani T's updateReviewer Update
18 Nov 2020, 11:07You asked me to send you the proof of payment, which was sent. So I don't understand why the delay now
RT
Rudzani T's update18 Nov 2020, 11:07
Reviewer Update
You asked me to send you the proof of payment, which was sent. So I don't understand why the delay now
Wonga's replyOfficial
19 Nov 2020, 13:40Hi Rudzani,
We Thank You for your patience and can confirm a
paid-up letter has been emailed to you and your query has been
resolved. We have sent an update to all credit bureaus to have your
ITC profile updated.
Once again, Thank you for your time.
The Wonga Team.
We Thank You for your patience and can confirm a
paid-up letter has been emailed to you and your query has been
resolved. We have sent an update to all credit bureaus to have your
ITC profile updated.
Once again, Thank you for your time.
The Wonga Team.
Wonga's reply19 Nov 2020, 13:40
Official
Hi Rudzani,
We Thank You for your patience and can confirm a
paid-up letter has been emailed to you and your query has been
resolved. We have sent an update to all credit bureaus to have your
ITC profile updated.
Once again, Thank you for your time.
The Wonga Team.
We Thank You for your patience and can confirm a
paid-up letter has been emailed to you and your query has been
resolved. We have sent an update to all credit bureaus to have your
ITC profile updated.
Once again, Thank you for your time.
The Wonga Team.