TM
Thabiso M

1 reviews | Active since Sept 2020

27 Jan 2022, 12:22

Credit Report

I had an account with Wonga and they sold the account to Nimble, I then managed to pay up Nimble and they sent me paid up letter.

I then called Wonga to advise them that the account is paid up, they from remove it from ITC, when I check on Experian it still shows that I still have open account with Wonga, while wonga themselves confirmed that account has been paid up.

Its been 4 months now, I sent Wonga everything including my Credit report showing that the account is still open.

When I called their call centre this morning I spoke to a very rude lady by the name Michaela, she was something else and even laughing on the call and acted as if she couldn`t hear me, I went through to her more than 5 times.

I`m sick and tired of this company.

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Replies (1)
Wonga
Wonga's reply27 Jan 2022, 12:54
Official
Hi Thabiso Tabatee Mareletse,

We humbly apologize for any inconvenience caused.

We're so sorry but cannot assist you regarding  Sanelisiwe Ncapha's Wonga account.

We can confirm that  Sanelisiwe Ncapha was assisted when she 

contacted our contact center and everything was explained to her in detail.

Wonga is very strict when it comes to the security measures we have in place

and can assure you that we will resolve her complaint as a matter of urgency.

Thank you for your patience.

The Wonga Team.