1 reviews | Active since Jan 2022
Credit profile messed up because of Wonga ***********!
Wonga claims I missed my Jan and Feb loan repayments - both payments were made on time as I have a debit order. I have statements reflecting these payments were made on time. In April I raised this issue as this had made a dent on my credit profile and shared all the supporting documents with their customer service dept who claimed my issue would be resolved in 7-10 working days.
My name and credit record/profile have not been cleared and my credit report is still reflecting these "missed" payments. This has affected my ability to successfully get vehicle finance. It's been 5 months and this has not been resolved.
Wonga, this is so unacceptable and I hope you realise that your stupid mistakes actually mess with our lives!
I need answers now because I'm at my wits end with this!
I have shared everything with you on email, please don't ask me to duplicate my efforts when you are the ones who have totally *****ed up.
We sincerely apologize for the inconvenience caused.
Please provide us with your full names and surname so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your full names and surname so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that all your payment has been allocated and your account has been updated.
A request was sent to all credit bureaus on the 31/05/2022 to have you ITC updated.
Please forward your most recent credit report to ***
and we'll escalate your account to our profile updates team as a matter of urgency.
Please allow 7-14 working days for the credit bureaus to update your account
as we can confirm that they might have a backlog.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that all your payment has been allocated and your account has been updated.
A request was sent to all credit bureaus on the 31/05/2022 to have you ITC updated.
Please forward your most recent credit report to ***
and we'll escalate your account to our profile updates team as a matter of urgency.
Please allow 7-14 working days for the credit bureaus to update your account
as we can confirm that they might have a backlog.
Thank you for your patience.
The Wonga Team.