JS
Joelene S
1 reviews | Active since Dec 2022
26 Feb 2025, 08:28
CREDIT PROFILE LISTING
Good day Wonga
Trust you are well Please kindly assist me I’ve been sending emails through regarding my account *** an amount of R376 , I’ve been wrongfully listed on my credit profile for an amount that was settled in time Its not my fault that in December that Blake couldn’t get hold of Wonga to update my Account they been escalating the issue and the account was closed ,but now because Wonga didn’t allocate the payment in time it affected me and listed me in one month arrears which is wrong Please can this be corrected cause its affecting me and my credit score
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Replies (4)
Wonga's replyOfficial
26 Feb 2025, 09:42Hi Joelene Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
Thanks,The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
Thanks,The Wonga Team
Best regards,
Wonga's reply26 Feb 2025, 09:42
Official
Hi Joelene Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
Thanks,The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
Thanks,The Wonga Team
Best regards,
JS
Joelene S's updateReviewer Update
26 Feb 2025, 09:59so will the missed payment listing be removed cause its showing on my Experian report and xds report
JS
Joelene S's update26 Feb 2025, 09:59
Reviewer Update
so will the missed payment listing be removed cause its showing on my Experian report and xds report
JS
Joelene S's updateReviewer Update
26 Feb 2025, 10:01As you can see I'm listed for a missed payment and it should be removed cause i paid my account in time
image.png 60.2 KB
image.png 60.2 KB
JS
Joelene S's update26 Feb 2025, 10:01
Reviewer Update
As you can see I'm listed for a missed payment and it should be removed cause i paid my account in time
image.png 60.2 KB
image.png 60.2 KB
Wonga's replyOfficial
03 Mar 2025, 12:13Hi Joelene,
Please provide us with a copy of your credit report from Compuscan, Experian, XDS or Transunion in order to request for the profile to be updated manually.
Kindly send this to our customer care mailbox from your registered email address.
Thanks,The Wonga Team
Please provide us with a copy of your credit report from Compuscan, Experian, XDS or Transunion in order to request for the profile to be updated manually.
Kindly send this to our customer care mailbox from your registered email address.
Thanks,The Wonga Team
Best regards,
Wonga's reply03 Mar 2025, 12:13
Official
Hi Joelene,
Please provide us with a copy of your credit report from Compuscan, Experian, XDS or Transunion in order to request for the profile to be updated manually.
Kindly send this to our customer care mailbox from your registered email address.
Thanks,The Wonga Team
Please provide us with a copy of your credit report from Compuscan, Experian, XDS or Transunion in order to request for the profile to be updated manually.
Kindly send this to our customer care mailbox from your registered email address.
Thanks,The Wonga Team
Best regards,